Michael Montes

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Manage to close 10% of sales per Month
• Average revenue per month 150k-200k with combination of good communication and strong negotiation skills.
• Created detailed sales presentations to communicate product features and market data.
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.

• Increased sales by 20% weekly Offering promotion and flexible payment options.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.

• Coached employees through day-to-day work and complex problems.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Completed proactive maintenance and repair actions to keep equipment operating at peak levels. Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs. Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior. Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. Provided accurate information about promotions, customer programs and products, helping drive high customer retention .Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.

• Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices. Operated radiologic equipment to produce diagnostic images and films. Initiated protocols to protect patients and personnel against radiation during procedures. Interpreted data and offered personalized recommendations for patient care. Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.

• Processed, labeled and organized diagnostic images to match with patient records. Applied and positioned equipment to take images following set parameters. Collected images and recordings of internal body areas, including blood movement, organ positioning, bodily masses and fluid accumulations. Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images. Decided appropriate length and scope of scans by discussing needs with clinicians and monitoring findings during examinations.

• Tended to physical and psychological patient preparation, calmly talking through procedures while positioning patients for scans and x-rays to alleviate nervousness or anxiety. Used computed tomography equipment to take images of patients from different angles to form complete picture of condition and provide firm foundation for accurate diagnosis. Complied with department and hospital radiation and safety standards. Communicated with physicians, nurses and other team members concerning patient status, diagnoses and related information. Calibrated, maintained and troubleshot radiologic equipment to minimize operational downtime.

2012-2013 (Under Grad)

2013-2015 (Under Grad)