Michael Mora

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Handled processing of pre-packaged Amazon orders.

Skillfully operated pallet jack following safety mechanics.

Managed loading of Amazon packages onto conveyor for scanning.

Utilized tools like scanners and label creators to organize packages efficiently.

Managed route distribution and supervised delivery operations for timely package reception.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Inspected finished work to verify employee compliance with detailing standards.
• Coordinated exterior and interior washing of vehicles according to customer wishes.
• Trained detail team to deliver best possible service to customers with quality work.
• Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.

Performed comprehensive cleaning of recreational vehicle interiors and exteriors.