Michael Moreno
Windsor,CO
Summary
Seasoned Auto Field Adjuster with proven track record in vehicle damage assessment and claims processing. Demonstrated ability to interpret and apply insurance policies correctly, coupled with effective negotiation skills for fair settlements. In previous roles, consistently resolved claims efficiently while maintaining high customer satisfaction, ensuring smooth operations of claim processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Auto Field Adjuster
Allstate
Fort Collins, Colorado
03.2018 - Current
- March 18-November 22, January 24- Current
- Investigated auto claims situations
- Prepared damage estimates and determined repairability of vehicles
- Coordinated repair with customers and repair facilities
- Reconciled supplements
- Negotiated repair estimates with repair facilities
- Conditioned vehicles and completed market valuation reports for customers
- Settled repairable and non- repairable vehicle claims
- Processed settlements on claims and documented files
- Attended regular coaching, training and calibration sessions
- Completed all required I Car training and LRN courses
- Culture Committee member
- Participated in advance leadership training
- Ran unit huddle meetings when CSL out of the office
- Served as SME for repair questions and customer issues when CSL out of office
- Assisted with training of new hires on processes, CCC and NextGen
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
Abra Bodyshop Manager
Abra
Greeley, Colorado
03.2023 - 01.2024
- Established processes to ensure efficient workflow throughout the organization.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Consistently surpassed monthly sales projections
- Directed recruitment, hiring, and training of new staff members.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Negotiated pricing and terms with existing vendors on behalf of the company.
Assistant Manager/Estimator
Spradley Barr Bodyshop
08.2013 - 03.2018
- Prepared estimates on vehicle damage for customers and insurance carriers
- Coordinated vehicle repair to increase shop efficiency and production
- Reviewed and approved repair plans with technicians and insurance carriers
- Monitored repair services and completed regular repair updates with customers
- Maintained financial reports
- Input all parts and material invoices for repair order and account traceability
- Performed monthly account audits and resolution
Education
Cienege High School
Vail, AZ Auto Collision Technology/ Chassis Fabrication -
WyoTech - Laramie
Laramie, WYDiploma -
Skills
- Claims investigations
- Claims handling
- Decision-making
- Workload prioritization
- Time management
- CCC pathways appraisal quality solution
- Customer service and support
- Hiring and Staffing
- Coaching and Mentoring
Accomplishments
- Experience in auto body repair refinishing, framework, mechanics suspensions etc
- Able to make complex decisions regarding conditioning of vehicles, and in negotiations of repair plans
- Public Information
Certification
Texas Adjuster License
Timeline
Abra Bodyshop Manager
Abra
03.2023 - 01.2024
Auto Field Adjuster
Allstate
03.2018 - Current
Assistant Manager/Estimator
Spradley Barr Bodyshop
08.2013 - 03.2018
Cienege High School
Auto Collision Technology/ Chassis Fabrication -
WyoTech - Laramie