MICHAEL MORENO
CHANDLER,US
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Lexus Financial Services
04.2023 - Current
- Deliver personalized assistance to customers, managing inquiries related to vehicle financing, title transfers, and account issues, ensuring prompt and professional resolution.
- Provide clear guidance on payment options, account management, and lease-end processes, helping customers navigate their financial responsibilities with confidence.
- Maintain compliance with company policies and procedures, ensuring accurate and thorough documentation of customer interactions within the CRM system.
Server/Bartender
Rosso Italian
01.2023 - 04.2023
- Crafted Italian cocktails with premium ingredients, ensuring regulatory compliance and inventory control.
- Enhanced dining experiences by recommending specials and wine pairings, boosting guest satisfaction.
- Delivered precise orders and exceptional service, contributing to a seamless dining atmosphere.
Server/Expo
Salt Tacos y Tequila
02.2022 - 04.2023
- Delivered exceptional service by attentively identifying and fulfilling customer needs and preferences, ensuring a personalized dining experience.
- Expertly recommended menu items, including dishes and cocktails, tailored to individual tastes, enhancing customer satisfaction and promoting repeat business.
- Actively promoted upcoming tequila tastings and events, building lasting customer relationships and driving engagement beyond the dining experience.
Education
Perry High School
Gilbert, AZ01.2012
Skills
- Client interaction proficiency
- Detail-oriented data management
- Administrative assistance expertise
- Effective complaint resolution
Timeline
Customer Service Advocate
Lexus Financial Services
04.2023 - Current
Server/Bartender
Rosso Italian
01.2023 - 04.2023
Server/Expo
Salt Tacos y Tequila
02.2022 - 04.2023
Perry High School
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