Michael Moreno
Orem,UT
Summary
Experienced retail and sales professional with 10+ years of customer service experience and 4 years in leadership and management roles. Passionate tabletop gamer, Dungeon Master, and community organizer who enjoys introducing new players to games, creating welcoming environments, and helping customers discover hobbies they'll love. Known for building strong customer relationships, leading teams, and creating engaging experiences that keep people coming back.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Venture Data
Orem, UT
10.2025 - Current
- Developed training materials to enhance team knowledge and improve service delivery.
- Analyzed customer feedback to identify trends and drive process improvements.
- Coordinated schedules and resources to ensure efficient project execution.
- Conducted regular walkthroughs of company floor to identify and address employee efficiency challenges.
Office Manager of Clinic
Success on the Spectrum - Draper
Draper, UT
05.2025 - 10.2025
- Managed office operations, ensuring efficient workflows and adherence to organizational policies.
- Coordinated scheduling and logistics for internal meetings and external appointments.
- Supervised administrative staff, fostering a collaborative environment and enhancing team productivity.
- Implemented new filing systems, improving document retrieval time and reducing clutter.
- Streamlined organization of HIPAA-compliant information and managed appointment scheduling for clinic clients.
Consultation Agent
Geek Squad City
Orem, UT
01.2021 - 11.2021
- Provided technical support for customer inquiries via phone and chat platforms.
- Assisted in troubleshooting hardware and software issues for various devices.
- Documented customer interactions and resolutions in ticketing system accurately.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
Education
Associate of Arts - Digital Communications And Multimedia
Brigham Young University
Provo, UT07-2026
Certified PC Pro Technician Certification - IT Network Security
Testout Certification
Salt Lake City, UT04-2024
Skills
Customer Service & Hospitality
Retail Sales
Team Leadership & Management
Community Building & Event Organization
Product Demonstrations & Teaching
Conflict Resolution
Point-of-Sale Systems
Inventory & Merchandising
Tabletop RPGs & Board Games
Positive Team Culture
Accomplishments
Tabletop Gaming Community Organizer (Volunteer)
Organize and run regular tabletop gaming events for local players.
Introduce new players to miniature games, RPGs, and board games.
Build welcoming communities that encourage repeat participation and long-term engagement.
Teach game rules in an approachable and enjoyable way.
Foster positive, inclusive play environments for players of all experience levels.
Affiliations
Independent Board Game Designer
Collaborating with family members to design original tabletop games.
Develop gameplay systems, balance mechanics, and playtest with community members.
Coordinate feedback sessions and continuously improve game designs.
References
Anson Price
Current Employer - HR/ Hiring Manager
(801) 673-1248
Corey Astill
Previous Employer - CEO of Success on the Spectrum
draper@successonthespectrum.com
Marshall Levi
Previous Lead Technician at Geek Squad Orem
(801)-310-1523
Timeline
Assistant Manager
Venture Data
10.2025 - Current
Office Manager of Clinic
Success on the Spectrum - Draper
05.2025 - 10.2025
Consultation Agent
Geek Squad City
01.2021 - 11.2021
Associate of Arts - Digital Communications And Multimedia
Brigham Young University
Certified PC Pro Technician Certification - IT Network Security
Testout Certification