Sakib Mia
Woodside,NY
Summary
Experienced and motivated restaurant professional with a strong background in customer service, team leadership, and restaurant operations. Proven ability to work under pressure, manage staff efficiently, and deliver a high-quality guest experience. Quickly promoted from cashier/server to assistant manager due to reliability, initiative, and exceptional interpersonal skills. Now seeking to contribute my leadership and service expertise to a dynamic New York restaurant team.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Holy Cow
The Bronx, New York
06.2025 - Current
- Supervised daily restaurant operations, including opening/closing procedures, cash handling, inventory control, and staff scheduling.
- Trained and led a team of servers and kitchen staff to ensure exceptional customer service and food quality.
- Handled customer concerns and feedback professionally, improving guest satisfaction and repeat business.
- Assisted in hiring and onboarding new employees, maintaining a positive team culture, and achieving high retention rates.
Shift Manager
Holy Cow
The Bronx, New York
12.2024 - 05.2025
- Managed shift operations and ensured all tasks were completed in a timely and efficient manner.
- Monitored dining area and kitchen flow, stepping in where needed to maintain service standards.
- Reported daily sales, labor hours, and inventory updates to management.
Cashier/Server
Holy Cow
Brooklyn, New York
06.2023 - 11.2024
- Greeted and served customers in a fast-paced, high-volume environment.
- Took accurate food orders, processed payments, and maintained the cleanliness of front-of-house areas.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Demonstrated strong communication skills and a positive attitude, leading to frequent commendations and customer loyalty.
Education
Associate of Science - Computer And Information Sciences
Independent University Of Bangladesh
Dhaka,Bangadesh09-2022
Skills
- Customer Service & Hospitality
- Team Leadership & Training
- POS Systems & Cash Handling
- Food Safety & Sanitation
- Conflict Resolution
- Time Management
- Bilingual: [English and Bengali]
- Inventory control
- Staff management
Timeline
Assistant Manager
Holy Cow
06.2025 - Current
Shift Manager
Holy Cow
12.2024 - 05.2025
Cashier/Server
Holy Cow
06.2023 - 11.2024
Associate of Science - Computer And Information Sciences
Independent University Of Bangladesh