Open To Work
Michael Mortimer
Northeast,MD
Work Preference
Summary
Detail-oriented professional with extensive experience in technical support and customer relations. Proven ability to manage incident reports effectively and respond to emergencies, resulting in improved operational efficiency. Strong communication skills foster positive interactions with patrons and staff, enhancing overall service quality.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Security Supervisor
Delaware Park Casino
Wilmington, DE
08.2023 - 08.2026
- Supervised security personnel to ensure safety and compliance across casino operations, contributing to a secure environment for guests and staff.
- Managed incident reports and coordinated responses to security breaches, enhancing overall security protocols.
- Collaborated with local law enforcement during investigations and special events, strengthening community relations and operational security.
- Trained new security staff on protocols and emergency procedures effectively.
- Deployed resources promptly during emergencies to emergency situations by deploying resources and personnel.
Desktop Engineer
FIT Technologies
Newark, DE
10.2021 - 06.2023
- Installed and configured desktop systems for user access and functionality.
- Provided technical support for hardware and software issues remotely and in-person.
- Assisted users with troubleshooting procedures to resolve system errors efficiently.
- Maintained inventory of desktop equipment and ensured timely upgrades.
IT Support Specialist
Penn Medicine
Philadelphia, PA
10.2020 - 10.2021
- Provided technical support for hardware and software issues to staff and patients.
- Assisted in troubleshooting network connectivity and performance issues.
- Managed user accounts and permissions within the hospital's IT systems.
- Configured and maintained communication devices across various departments.
IT Support Engineer
Christiana Care Health System
Wilmington, DE
05.2019 - 05.2020
- Provided technical support for end-users across various departments.
- Diagnosed hardware and software issues using remote assistance tools.
- Collaborated with teams to implement IT solutions for clinical staff.
- Maintained and updated IT inventory and asset management systems.
Education
High School Diploma -
Panola Charter
Carthage, TX06-2015
Skills
- Team leadership
- Incident response
- Dispute mediation
- Team leadership
- Client engagement
- Clear communication
- Clear communication
Certification
- Comptia A+
- Cisco essentials
Affiliations
- Youth Football Coaching
Timeline
Security Supervisor
Delaware Park Casino
08.2023 - 08.2026
Desktop Engineer
FIT Technologies
10.2021 - 06.2023
IT Support Specialist
Penn Medicine
10.2020 - 10.2021
IT Support Engineer
Christiana Care Health System
05.2019 - 05.2020
High School Diploma -
Panola Charter