Michael Moton
Rockford,IL
Summary
Dynamic Restaurant Manager with a proven track record at Portillo's Restaurant Group, excelling in team management and customer engagement. Enhanced operational workflows, leading to improved service quality and employee retention. Skilled in inventory control, I developed training programs that boosted staff efficiency and satisfaction, ensuring exceptional guest experiences.
I also traveled and opened 29 new restaurants training thousands of employees and leaders.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Portillo's Restaurant Group
Rockford, IL
06.2015 - 04.2026
- Oversaw daily operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels.
- Developed training programs enhancing team skills and efficiency.
- Analyzed customer feedback to identify areas for service improvement.
- Led initiatives to enhance operational workflows and productivity.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
East High
Rockford, IL06.2000
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Shift management
- Food service background
- Supervisory skills
- Employee retention
- Performance improvement
- Pre-shift walk-through
Timeline
Restaurant Manager
Portillo's Restaurant Group
06.2015 - 04.2026
High School Diploma -
East High