Michael Muñoz
Gilbert,AZ
Summary
Experienced professional with a proven track record in shipping management, assistant management, and mortgage banking. Over 5 years of expertise in leadership, problem-solving, and project management, driving significant cost savings and operational efficiencies. Adept at fostering strong relationships and maintaining high levels of customer satisfaction, ready to bring innovative solutions to new challenges.
Overview
4
4
years of professional experience
Work History
Shipping Manager
Awake Window and Door Co
Chandler, AZ
03.2022 - Current
- Contributed to the establishment of the shipping department
- Implemented proper loading and unloading procedures.
- Shipped $13M of product in our first year
- Vetted and trained new shipping department members.
- Maintain direct communication and relationships with window and door dealers across five different states.
- Helped to vet, onboard, and build relationships with different shippers.
- Negotiated the best shipment rates to create dedicated lanes for our customers.
- Saved over $50,000 in shipping costs in our first year
- Responsible for dealing with shippers when merchandise was found to be damaged or lost.
- Maintained records on destination charges and weight on all outgoing freight.
- Imported and exported products and machinery for business needs.
- Responsible for purchasing different materials for the shipping department.
Assistant Manager
Zipps Bar and Grill
Chandler, AZ
03.2021 - 05.2022
- Managed daily operations, boosting staff efficiency and customer satisfaction, enhancing overall performance.
- Trained and supervised team members, leading to a measurable increase in service quality and sales.
- Handled inventory control, reducing waste and lowering costs, contributing to higher profitability.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
Mortgage Loan Officer
Rocket Mortgage FieldHouse
Phoenix, AZ
03.2020 - 02.2021
- Enhanced customer satisfaction by prioritizing client communications in a fast-paced setting.
- Ensured regulatory and departmental compliance, maintaining operational integrity.
- Offered tailored mortgage refinance options, addressing diverse client needs effectively.
- Compiled and processed necessary documents efficiently, ensuring timely transactions.
- Managed high-volume inbound and outbound calls, supporting customer inquiries.
- Processed credit card payments securely and accurately over the phone.
Education
Some College (No Degree) - Education
Maricopa Community Colleges - Mesa Community College
Mesa, AZAerospace Ground Equipment -
United States Air Force
TexasTimeline
Shipping Manager
Awake Window and Door Co
03.2022 - Current
Assistant Manager
Zipps Bar and Grill
03.2021 - 05.2022
Mortgage Loan Officer
Rocket Mortgage FieldHouse
03.2020 - 02.2021
Some College (No Degree) - Education
Maricopa Community Colleges - Mesa Community College
Aerospace Ground Equipment -
United States Air Force