Michael Najor
Ferndale,MI
Summary
Dynamic server with a strong work ethic, and exceptional customer service skills. I have a passion and a great ability to upsell specials, enhancing sales revenue while ensuring guest satisfaction. Coachable and adept at training new staff, I thrive in high-volume dining environments, prioritizing service and engagement to create memorable experiences.
Overview
6
6
years of professional experience
Work History
Server
Bella Limone
08.2025 - Current
Server
Lucky's Steakhouse
08.2023 - 08.2025
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing orders and maintaining timely service.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Upsold daily specials and beverages, contributing to increased restaurant sales revenue.
- Trained multiple new hires, acted as acting server trainer from June 2024-August 2024
Server
Redcoat Tavern
03.2023 - 08.2023
- Upsold daily specials and beverages, contributing to increased restaurant sales revenue.
- Managed multiple tables efficiently, prioritizing orders and maintaining timely service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Host/Busser
The Moose Preserve
11.2019 - 03.2020
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to align food service with guest needs.
- Trained new hosts on best practices for customer service and efficiency.
- Had to quit due to COVID-19
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI05-2025
High School Diploma -
Bloomfield Hills High School
Bloomfield Hills06-2021
Skills
- Strong work ethic
- Coachable, receptive to feedback
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Menu memorization
- High volume dining
- Service prioritization
- Sales expertise
- Sales techniques
- Suggestive selling
Timeline
Server
Bella Limone
08.2025 - Current
Server
Lucky's Steakhouse
08.2023 - 08.2025
Server
Redcoat Tavern
03.2023 - 08.2023
Host/Busser
The Moose Preserve
11.2019 - 03.2020
Bachelor of Arts - Psychology
Michigan State University
High School Diploma -
Bloomfield Hills High School