Michael Napolitano

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Analyzed customer data to identify trends and anticipate customer needs.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

During my time volunteering at Bring On The Spectrum, a sensory gym located in Albany, New York, I had the opportunity to support neurodiverse individuals, especially children with autism spectrum disorder (ASD) and sensory processing challenges. The gym provides a welcoming and inclusive environment that fosters social, emotional, and physical development through play-based activities and therapeutic tools. As a volunteer, I assisted children by guiding them through sensory-friendly stations, including swings, crash pads, and interactive light boards.A big part of my role was adapting activities to meet each child’s unique needs. Some kids needed more structure and repetition, while others thrived with creative freedom. I worked closely with staff and caregivers to ensure the kids felt safe and engaged. One of the most rewarding aspects was witnessing moments of growth, whether it was a child trying a new activity for the first time or expressing themselves more openly through art or movement.

• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.