Michael Napolitano
Peoria,AZ
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
18
18
years of professional experience
Work History
Executive Director
Wells Fargo
01.2020 - Current
- Supported operational initiatives by coordinating team schedules and resources.
- Assisted in developing strategic plans for organizational growth and sustainability.
- Engaged with stakeholders to gather input on program effectiveness and improvement areas.
- Conducted research on industry trends to inform decision-making processes.
- Developed training materials to enhance staff understanding of organizational goals.
- Facilitated team meetings to encourage collaboration and communication among departments.
- Provided administrative support in managing executive communications and correspondence.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
- Implemented feedback mechanisms to assess employee engagement and satisfaction levels.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Controls Manager
USAA Federal Savings Bank
09.2012 - 01.2020
- Led cross-functional teams to drive operational efficiency and enhance service delivery.
- Developed strategic initiatives to improve customer satisfaction and engagement metrics.
- Oversaw process improvements that reduced turnaround times and enhanced workflow efficiency.
- Mentored junior managers, fostering talent development and promoting a culture of continuous improvement.
- Implemented risk management strategies to enhance regulatory compliance and safeguard assets.
- Collaborated with senior leadership to align departmental goals with organizational objectives.
- Analyzed performance data to identify trends, informing strategic decision-making efforts.
- Spearheaded training programs focused on enhancing team capabilities and operational effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Senior Risk Analyst
USAA Federal Savings Bank
07.2007 - 09.2012
- Analyzed risk factors to identify trends and develop mitigation strategies.
- Collaborated with cross-functional teams to enhance risk assessment protocols.
- Developed comprehensive reports outlining risk exposure and recommendations for management.
- Implemented advanced analytical tools to improve risk monitoring processes.
- Mentored junior analysts in data analysis techniques and risk evaluation methods.
- Developed comprehensive risk reports for regulatory bodies, demonstrating adherence to industry standards and requirements.
- Streamlined data collection processes for more efficient analysis, enabling faster identification of trends and potential issues.
- Evaluated third-party vendors for potential risks, ensuring the organization''s resources were protected from external threats.
- Strengthened internal controls by leading targeted audits and sharing best practices across departments.
Education
Master of Arts - Executive Leadership
Colorado Christian University
Denver, CO06-2026
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA05-2020
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Staff management
- Relationship building
- Public speaking
- Program leadership
- Innovation and creativity
- Leadership development
- Business management
- Compliance and regulations
- Business administration
- Team bonding
- Quality control
- Corporate governance
- Business planning
- Coaching and counseling
- Analytical and critical thinker
- Goal setting
- Strategic business planning
- Executive leadership
- Innovative and visionary
- Leadership and people development
- Policies and procedures
- Employee motivation and performance
Timeline
Executive Director
Wells Fargo
01.2020 - Current
Controls Manager
USAA Federal Savings Bank
09.2012 - 01.2020
Senior Risk Analyst
USAA Federal Savings Bank
07.2007 - 09.2012
Master of Arts - Executive Leadership
Colorado Christian University
Bachelor of Science - Business Administration And Management
Liberty University