Michael Neely

• Assisted Community Director with all tasks related to the day-to-day operations of the property. This included items from leasing, delinquency management, invoicing, and all other projects that arose. Kept the property at a minimum of 90% occupancy with an average of 95%. Also had 3 months of Community Director experience while my manager was on paternity leave.

Assisted property manager in leasing and marketing activities. Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees. Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks. During my time in Long Beach, I helped raise the occupancy rate from 75% up to 92%, while lowering our delinquency.

Oversaw all activities of the leasing department; including training new employees, auditing files, and assisting with any tasks the team needed to complete. Had a continued focus on keeping our occupancy above 90%, while renovations took place at the property. Additionally, had an increase in activity with current residents to allow my team the ability to focus on leasing. These duties include; sending lease renewals, explaining resident ledgers in detail, and assisting with any other issue that may have arose.

Worked with prospective residents of the Alcove at Seahurst to ease the move in process, facilitate all paperwork, and make sure all requirements are met within the company guidelines. Conducted tours for anyone who requested, answered any question, and focused on giving exceptional customer service. Worked with current residents to solve any question or concern that arose during their tenure at the Alcove at Seahurst. Leased 34 units over a 6 month span, while not in the prime months for leasing season.

Facilitated the search, negotiation, and procurement process for clients looking to invest in real estate. Worked with a team of agents to obtain clients, create an uplifting culture, and learn from each others' experiences.

Manage the orders of office equipment for a team of 10-13 sales representatives for up to $600,000 worth of equipment. Create logistic plans to fulfill customer delivery expectations. Review contracts to make sure all terms are up to company expectations. Process commissions for each deal based on company guidelines.