Kelicia Fulton
Oakley,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Assistant Community Director
FPI Management Inc.
06.2020 - Current
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalated any major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications, working closely with Community Director to maintain accuracy.
- Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Invited prospects to fill out application upon completion of property tour.
- Processed and submitted invoices to corporate.
- Conducted property checks and addressed violations with residents.
- Built relationships with residents, families and community.
Education
High School Diploma -
Sacramento High School
2315 34th St Sacramento, CA 9581705.2008
Skills
- Strong verbal communication
- Data management
- Team leadership
- Goal Oriented
- Resident Relations
- Self-motivated
- Creative problem solver
- Quick learner
- Strong client relations
- Proficient in cash management
- Customer focused-service
- High-quality customer service
Timeline
Assistant Community Director
FPI Management Inc.
06.2020 - Current
High School Diploma -
Sacramento High School
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