Michael B Nelson Jr
Franklin Park,NJ
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Envoy Airlines
03.2022 - Current
- Ensured safety and comfort of customers onboard aircraft
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Resolved passenger conflicts and medical emergencies during flights
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
Package Handler
Federal Express
09.2016 - 02.2020
- Followed safety regulations to maintain safe work environment
- Removed jams and unblocked conveyor system to maintain flow of goods
- Proved successful working within tight deadlines and a fast-paced environment
- Used hand-held scanners and physical logs to accurately track item movements
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Assembled, sealed, and loaded packages into correct trucks
Customer Service Clerk
Blume, Forte
01.2016 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Issued receipts and processed refunds, credits, or exchanges
- Kept front check out area clean and organized for efficient service
- Responded to customer needs through competent customer service and prompt problem-solving
- Responded to customer calls and emails to answer questions about products and services
Front End Supervisor
Shoprite of Newark
08.2015 - 08.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Warehouse picker
Pepsi Bottling Company
02.2014 - 08.2015
- Pick customers’ orders using a voice pick system
- Wrap pallets to be loaded on the for delivery
Dock Worker
Con-Way Freight
02.2013 - 02.2014
- Load and unload freight from a truck using a forklift
- Handle hazardous materials using special equipment.
Passenger Service Agent
Aircraft Service International Service Group
07.2011 - 01.2013
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies
- Provided exceptional customer service to passengers, addressing concerns and resolving issues
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Announced flight status updates and information about gate changes over PA system
- Tagged baggage and routed to appropriate location for loading and screening
- Oversaw ticketing, gate and ramp services
Education
High School Diploma -
Weequahic High School
Newark, NJ6.2011
Skills
- Cleanliness and Sanitation
- Cargo and Freight
- Takeoff Instructions
- Monitoring
- Aviation regulations
- Verbal and written communication
- Guest services
- Public speaking
- Schedule Management
- Food and beverage preparation
Timeline
Flight Attendant
Envoy Airlines
03.2022 - Current
Package Handler
Federal Express
09.2016 - 02.2020
Customer Service Clerk
Blume, Forte
01.2016 - 08.2016
Front End Supervisor
Shoprite of Newark
08.2015 - 08.2016
Warehouse picker
Pepsi Bottling Company
02.2014 - 08.2015
Dock Worker
Con-Way Freight
02.2013 - 02.2014
Passenger Service Agent
Aircraft Service International Service Group
07.2011 - 01.2013
High School Diploma -
Weequahic High School
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