Angel Neely
Pasadena,United States
Summary
Personable Office Administrator with 18 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
16
16
years of professional experience
Work History
Office Manager
Joe Hudsons Collision Center
Pasadena, MD
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Receptionist
Frank And Bills Auto Collision
Pasadena, MD
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Accounts Payable & Receivable Clerk
Superior Auto Body
Gambrills, MD
08.2014 - 01.2022
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Completed weekly payroll for company employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
Cashier Team Lead
Babies "R" Us
Pasadena, M
05.2010 - 08.2014
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
Parts Associate
Superior Auto Body
Gambrills, MD
03.2008 - 05.2010
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
Education
High School Diploma -
Arundel High School
Gambrills, MD06.2001
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Organization and Time Management
- Self-Motivated
- Data Entry
Timeline
Office Manager
Joe Hudsons Collision Center
01.2024 - Current
Front Desk Receptionist
Frank And Bills Auto Collision
01.2022 - Current
Accounts Payable & Receivable Clerk
Superior Auto Body
08.2014 - 01.2022
Cashier Team Lead
Babies "R" Us
05.2010 - 08.2014
Parts Associate
Superior Auto Body
03.2008 - 05.2010
High School Diploma -
Arundel High School