Michael Neves

I was an independent master distributor contracted with Flowers Baking of Modesto. As an independent distributor with multiple routes, trucks, and employees, you have many responsibilities. This consists of all employees' hiring and needs, all truck purchasing and maintenance, and also includes scheduling of all logistics to meet deadlines and demands. Also responsible for all other aspects of the business accounting, payroll, profit and loss, etc.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Collaborated with customers to identify needs and provided catered solutions
• Maximized sales through effective territory management and strategic route planning.
• Immediately addressed problems with customers to promote speedy resolution.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.