Michael Norris
Lexington,NC
Summary
Accomplished Supervisor with a proven track record at OLON IND, enhancing team productivity and customer satisfaction through effective leadership and workflow management. Skilled in staff management and training, I excel in fostering teamwork and implementing quality control measures, significantly improving operational efficiency.With high safety goals
Overview
29
29
years of professional experience
Work History
SUPERVISOR
OLON IND
Lexington, NC
07.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Lead
Stanley Furniture
Lexington, NC
03.1996 - 10.2002
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
LEXINGTON HIGH SCHOOL
Lexington, NC01-1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Staff discipline
- Team building
- Policy enforcement
- Conflict resolution
- Expectation setting
- Safety protocols
- Coaching and mentoring
- Quality control
- Workflow management
Timeline
SUPERVISOR
OLON IND
07.2015 - Current
Team Lead
Stanley Furniture
03.1996 - 10.2002
High School Diploma -
LEXINGTON HIGH SCHOOL