Summary
Overview
Work History
Education
Skills
Timeline
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Michael Norris

Lexington,NC

Summary

Accomplished Supervisor with a proven track record at OLON IND, enhancing team productivity and customer satisfaction through effective leadership and workflow management. Skilled in staff management and training, I excel in fostering teamwork and implementing quality control measures, significantly improving operational efficiency.With high safety goals

Overview

29
29
years of professional experience

Work History

SUPERVISOR

OLON IND
07.2015 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Team Lead

Stanley Furniture
03.1996 - 10.2002
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

High School Diploma -

LEXINGTON HIGH SCHOOL
Lexington, NC
01-1991

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Staff discipline
  • Team building
  • Policy enforcement
  • Conflict resolution
  • Expectation setting
  • Safety protocols
  • Coaching and mentoring
  • Quality control
  • Workflow management

Timeline

SUPERVISOR

OLON IND
07.2015 - Current

Team Lead

Stanley Furniture
03.1996 - 10.2002

High School Diploma -

LEXINGTON HIGH SCHOOL

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Michael Norris