Michael Norris Sr
IRVING
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
6
6
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Westway Ford
Irving
08.2025 - 02.2026
- Assisted customers with vehicle selections, enhancing their experience and contributing to a positive dealership atmosphere.
- Maintained accurate inventory records, ensuring optimal stock levels for popular vehicle models and accessories.
- Performed vehicle demonstrations and test drives, effectively showcasing features to encourage customer engagement and interest.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Sales Associate
Trotter Ford
Pine Bluff
10.2023 - 07.2025
- Assisted customers with vehicle selections, enhancing their experience and contributing to a positive dealership atmosphere.
- Maintained accurate inventory records, ensuring optimal stock levels for popular vehicle models and accessories.
- Performed vehicle demonstrations and test drives, effectively showcasing features to encourage customer engagement and interest.
- Processed customer transactions efficiently, ensuring accuracy and compliance with dealership procedures and policies.
- Trained new hires on sales techniques and dealership processes, contributing to a knowledgeable and effective sales team.
- Sold various products by explaining unique features and educating customers on proper application or usage.
General Manager
Charlie's Place Restaurant
Little Rock
02.2020 - 04.2023
- Led operational strategies that improved service efficiency and reduced customer wait times, enhancing overall dining experiences.
- Developed training programs for staff, resulting in improved team performance and increased customer satisfaction ratings.
- Implemented cost-saving measures in daily operations, contributing to increased profitability and sustainability initiatives.
- Spearheaded marketing campaigns that elevated brand visibility and attracted new customers, fostering community engagement.
- Collaborated with kitchen staff to refine menu offerings and streamline food preparation processes, improving service delivery.
- Trained employees on duties, policies and procedures.
- Managed inventory systems, ensuring optimal stock levels and minimizing waste through effective supply chain management.
Education
Bachelor of Arts - Criminal Justice
Southeast Missouri State University
Cape Girardeau, MO 05.1993 - 08.1995
Associate of Science -
Frank Phillips College
Borger, TX 07.1991 - 05.1993
Associate of Arts -
Arkansas State University
Jonesboro, AR 08.1990 - 03.1991
Pine Bluff High School
Pine Bluff , ARSkills
- Customer assistance
- Inventory management
- Vehicle demonstrations
- Transaction processing
- Sales training
- Complaint resolution
- Product knowledge
- Team collaboration
- Marketing strategy
- Staff training
- Customer engagement
- Community outreach
Certification
Ford Certificate. Forklift lift operator and Heavy machinery
Accomplishments
- Top 3 Sales every month...2.5 million in in furniture sale for Megan Buying group.
Affiliations
Youth Boxing Coach. Member of North Irving Baptist Church. Father
References
References available upon request.
Timeline
Sales Associate
Westway Ford
08.2025 - 02.2026
Sales Associate
Trotter Ford
10.2023 - 07.2025
General Manager
Charlie's Place Restaurant
02.2020 - 04.2023
Bachelor of Arts - Criminal Justice
Southeast Missouri State University
05.1993 - 08.1995
Associate of Science -
Frank Phillips College
07.1991 - 05.1993
Associate of Arts -
Arkansas State University
08.1990 - 03.1991
Pine Bluff High School