Michael North
Atlanta,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Signature Aviation-Atlanta, GA
Atlanta
07.2022 - Current
- Oversee daily aviation operations, management, customer service, handling of charter flights, payroll, and scheduling.
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Utility Locate Technician
City of East Point-East Point, GA
East Point
07.2019 - Current
- Mapping, underground utility locating, installing new water/sewer service, water leak detection
- Enhanced safety measures by diligently marking utility lines to prevent accidents during excavation projects.
- Improved service quality by accurately locating underground utilities using specialized equipment.
Station Manager
FSM Group LLC-Atlanta, GA
Atlanta
09.2017 - 06.2022
- Handling everyday operations in aviation fueling, managing a group of employees ensuring a safe work environment
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
Ramp Agent/Baggage Handler
Delta airlines-Atlanta, GA
Atlanta
02.2019 - 07.2020
- Loading and unloading aircrafts, driving luggage in a timely manner from gate to gate and also baggage claim.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Fueling Operation Manager
Aircraft Service International Group
Atlanta, GA
03.2011 - 09.2017
- Ensuring a safe work environment, responsible for managing a full operation and the process, responsible for making sure all employees are complying, safe and professional
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Skills
- Load & Unload
- Customer service
- Sales
- Training & development
- Supervising experience
- Hospitality
- Driving
- Communication skills
- Leadership
- Conflict Management
- Typing
- Computer skills
- Budgeting
- Payroll
- Recruiting
- HR sourcing
- Operations Management
Certification
Driver's License
Timeline
Operations Supervisor
Signature Aviation-Atlanta, GA
07.2022 - Current
Utility Locate Technician
City of East Point-East Point, GA
07.2019 - Current
Ramp Agent/Baggage Handler
Delta airlines-Atlanta, GA
02.2019 - 07.2020
Station Manager
FSM Group LLC-Atlanta, GA
09.2017 - 06.2022
Fueling Operation Manager
Aircraft Service International Group
03.2011 - 09.2017