Michael Norwood
West Hollywood,CA
Summary
Service-oriented Hospitality Professional with expertise in food and beverage service, committed to enhancing guest experiences. Demonstrates proficiency in beverage preparation, bar organization, and maintaining cleanliness standards in fast-paced environments. Strong communicator with exceptional multitasking and organizational skills, dedicated to fostering a welcoming atmosphere and ensuring guest satisfaction.
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Catering Server
Crumble Catering
Los Angeles, California
07.2025 - Current
- Provided catering service for large-scale events, delivering exceptional experiences to high-end clientele in the entertainment industry.
- Set up banquet tables, linens, and service stations for catered events.
- Delivered plated meals and buffet items, ensuring attentive and personalized guest service throughout events.
- Maintained beverage supply to enhance guest satisfaction throughout events., chafers, and serving trays during event service.
- Coordinated multiple tasks simultaneously, maintaining high accuracy and quality standards in service delivery.
Bartender
Mama Sue’s Kitchen and Table
Los Angeles, California
04.2025 - Current
- Mixed cocktails and house drinks for private events, ensuring customer satisfaction and enhancing event experience.
- Provided attentive service by greeting bar guests and offering personalized drink recommendations, fostering a welcoming atmosphere. and provided friendly table service.
- Resolved guest concerns with calm, professional communication.
- Operated cash register and Point of Sale (POS) system, efficiently handling transactions and ensuring accurate cash management.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Southland Beer
Los Angeles, California
04.2021 - 05.2024
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved guest concerns with calm, professional communication.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Administrative Services Associate
Cedars Sinai Medical Center
Beverly Hills, California
05.2007 - 06.2017
- Coordinated administrative support for the Heart Transplant Department at Cedars Sinai Medical Center.
- Managed calendars, meetings, and daily office schedules for medical staff.
- Processed correspondence, forms, and confidential patient records with accuracy following all HIPAA guidelines.
Education
Bachelor of Arts - Film Production
Loyola Marymount University
Los Angeles, CA 09.2001 - 05.2003
Skills
- Event coordination
- Banquet setup
- Beverage management
- POS operation
Timeline
Catering Server
Crumble Catering
07.2025 - Current
Bartender
Mama Sue’s Kitchen and Table
04.2025 - Current
Bartender
Southland Beer
04.2021 - 05.2024
Administrative Services Associate
Cedars Sinai Medical Center
05.2007 - 06.2017
Bachelor of Arts - Film Production
Loyola Marymount University
09.2001 - 05.2003