Michael Nottage
Lansing
Summary
I am a driven, hard-working individual who is hoping to use my experience with insurance processing and customer service. I am always looking for new opportunities to help with career and personal growth. I am an outgoing and friendly individual who enjoys a challenging, engaging work experience. I am a quick learner with a passion for assisting not only clients but also fellow coworkers to make the best experience possible.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Store Manager
Jersey Giant Subs
Lansing
01.2025 - Current
- Managed daily store operations and maintained product quality standards.
- Trained and supervised staff on customer service and food safety practices.
- Implemented inventory control procedures to reduce waste and optimize stock levels.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Oversaw cash handling procedures, safeguarding store finances and assets.
- Monitored compliance with health regulations to maintain a safe environment.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Maintained equipment and scheduled repairs.
- Participated in advertising campaigns and social media outreach.
Claims Adjuster
Accident Fund Insurance Company of America
Lansing
02.2024 - 01.2025
- Evaluated claims to determine coverage and liability under policy guidelines.
- Collaborated with policyholders and injured workers to gather necessary documentation for claims processing.
- Investigated claims by interviewing involved parties and reviewing relevant evidence.
- Communicated claim decisions clearly to policyholders and injured workers.
- Coordinated with legal teams for complex claims requiring additional scrutiny.
- Maintained accurate records of all claims activities in company systems.
- Advised clients on claim procedures and potential next steps throughout the process.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Calculated and authorized payment of claims within designated authority level.
- Collaborated with medical professionals to assess treatment plans and related costs.
Premium Analyst 1
Accident Fund Insurance Company of America
Lansing
10.2023 - 02.2024
- Analyze, research, approve, complete, and process mail audits and any adjustments needed
- Make necessary customer contacts to an insured, accountant, or agent to gather sufficient information to ensure the classifications are correctly applied on the audit/audit adjustment.
- Identify correct classifications on the audit by researching PAAS, NCCI, and other applicable web tools.
- Provide direct customer service via phone, fax, and e-mail to internal and external customers.
Premium Audit Technician
Accident Fund Insurance Company of America
05.2023 - 10.2023
- Reviewing and responding to OnBase questions from internal employees and external customers.
- Indexing documentation for audits as well as reviewing documentation used in the audit process for Insured/Agent inquiries.
- Provides technical assistance via phone and e-mail to internal and external customers
- Conducting practice audits and estimating non-productive audits.
Operational Specialist
Jackson National Life
Lansing
11.2021 - 03.2023
- Reviewed and processed requests for partial or full surrender payments from Jackson Annuities.
- Assisted in developing training materials for operational best practices.
- Corrected processing errors completed by associates to enhance accuracy.
- Facilitated interdepartmental communication to resolve issues and expedite requests.
- Conducted training sessions for part-time workers and new hires on procedures.
- Collaborated with financial professionals and policy owners to gather additional documentation.
Customer Advisor
The Goodyear Tire & Rubber Company
Lansing
09.2018 - 11.2021
- Assisted customers with product selection and tire recommendations.
- Handled customer inquiries through phone, email, and in-person interactions.
- Processed customer orders and managed inventory systems effectively.
- Educated customers on tire maintenance and safety practices.
- Inspected vehicles for safety issues and maintenance needs.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
Maintenance
McDonald's
04.2019 - 10.2019
- Executed cleaning of kitchen areas, equipment, ventilation systems, and restaurant grounds.
- Maintained oil vats, kitchen equipment, and overall restaurant infrastructure.
- Ensured operational efficiency through regular maintenance of all essential facilities.
- Monitored cleanliness standards to uphold health and safety regulations in the restaurant.
Shift Leader
JERSEY GIANT SUBS
Lansing
04.2016 - 11.2018
- Supervised daily operations and ensured team adherence to company policies.
- Trained new employees on safety protocols and operational procedures.
- Resolved customer inquiries and complaints.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Server
Denny's
06.2015 - 04.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders accurately and efficiently using point-of-sale system.
- Prepared and served food and beverages in accordance with health standards.
Education
High School Diploma -
Grand Ledge High School
Grand Ledge, MI06.2017
Skills
- Professional Phone Skills
- Conflict Resolution
- Time Management
- Direct Sales
- Teaching
- Logistics Management
- Team Leadership
- Attention to Detail
- Staff training
- Cash handling
- Inventory control
- Customer service
- Health compliance
- Records management
- Effective communication
Certification
Certified Authority on Workmans Compensation, Accident Fund Insurance Company of America
Timeline
Store Manager
Jersey Giant Subs
01.2025 - Current
Claims Adjuster
Accident Fund Insurance Company of America
02.2024 - 01.2025
Premium Analyst 1
Accident Fund Insurance Company of America
10.2023 - 02.2024
Premium Audit Technician
Accident Fund Insurance Company of America
05.2023 - 10.2023
Operational Specialist
Jackson National Life
11.2021 - 03.2023
Maintenance
McDonald's
04.2019 - 10.2019
Customer Advisor
The Goodyear Tire & Rubber Company
09.2018 - 11.2021
Shift Leader
JERSEY GIANT SUBS
04.2016 - 11.2018
Server
Denny's
06.2015 - 04.2016
High School Diploma -
Grand Ledge High School