Michael Novak
Montgomery Creek,CA
Summary
Dynamic professional with a strong work ethic and proven customer service skills honed at Kwahn Corporation. Recognized for enhancing customer satisfaction through effective issue resolution and attention to detail. Adept at managing transactions accurately while fostering team collaboration, resulting in improved operational efficiency and repeat business.
Overview
7
7
years of professional experience
Work History
Cashier/Clerk
Kwahn Corporation
06.2018 - 10.2025
- Processed cash, credit, and debit transactions accurately using POS systems.
- Balanced cash drawer at shift end and resolved payment discrepancies promptly.
- Greeted customers and provided courteous checkout service during busy periods.
- Scanned merchandise, applied discounts, and verified pricing for accuracy.
- Bagged purchased items carefully to support efficient customer service.
- Answered customer questions and directed concerns to appropriate team members.
- Maintained clean, organized checkout area and stocked nearby supplies.
- Followed store policies for refunds, voids, and payment handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Pioneer Highschool
Redding, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Written and verbal communication
- Order taking
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- Attention to detail
- Decision making aptitude
Timeline
Cashier/Clerk
Kwahn Corporation
06.2018 - 10.2025
High School Diploma -
Pioneer Highschool