Michael Nowicki
Sterling Heights,MI
Summary
Experienced marine service manager with a strong background in service scheduling, work order management, and dockside coordination. Known for leading technicians, resolving customer concerns, and improving service flow while maintaining clear communication with customers, vendors, and marina teams.
Overview
9
9
years of professional experience
Work History
Service Manager
Colony Marine
Pontiac, Michigan
04.2022 - Current
- Coordinated marine service scheduling and optimized technician workflow to enhance service efficiency.
- Coordinated dockside service operations with towing and marina teams to streamline service delivery.
- Welcomed boat owners and addressed service inquiries to improve customer satisfaction.
- Resolved customer complaints in a timely manner.
- Provided maintenance updates to customers and shop staff to ensure clear communication and service transparency.
Service Advisor
Grand Pointe Marina
Sterling Heights, Michigan
04.2018 - 04.2022
- Reviewed repair details and prepared service estimates for boats.
- Advised marina customers on boat service needs and repair options.
- Scheduled maintenance work orders for Grand Pointe Marina service department.
- Logged service requests and updates in marina management systems.
- Tracked parts orders and matched supplies to service appointments.
Education
Some College (No Degree) -
US ARMY
Skills
- Service management software
- Work order management
- Repair estimation
- Repair management
- Dockside coordination
- Service scheduling
- Customer relationship management
- Team leadership
- Dependable professional
Accomplishments
- Army Achievement medal
- Spader buisness school certified
Timeline
Service Manager
Colony Marine
04.2022 - Current
Service Advisor
Grand Pointe Marina
04.2018 - 04.2022
Some College (No Degree) -
US ARMY