Mick O'Connor
Cincinnati,OH
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Flyer Enterprises
Dayton, OH
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Maintenance, Concession attendant
TCYO Crew
05.2024 - Current
- Prepared baseball, T-ball, soccer fields each and every week of the summer
- Worked tournament weekends with 15+ teams playing a day, redoing the fields after each game
- Manual labor; mowing lawns, painting, and driving to deliver and pick up needs
- Worked at the counter, taking orders and delivering food at concession stand
- Cooking and making meals for people at concession
Server
Bob Evans
Cincinnati, Ohio
01.2024 - 05.2024
- Successfully served tables 3-4 times a week, each week
- Responsible for ensuring the orders were taken correctly and served on time
- Diffused and resolved conflicts with food complaints and customer complaints
- Maintained high standards of customer service during fast-paced service
Education
University of Dayton
Cincinnati, Ohio05.2028
High School - undefined
LaSalle High School
Cincinnati, Ohio05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
LEADERSHIP AND SERVICE ROLES
- La Salle Clothing Drive
- Led the La Salle Clothing Drive as the Executive Leader of the drive
- Partnered with Matthew 25 Ministries to put together the opportunity to help those in need of clothing
- Raised two and a half full semi-truck loads of clothes for Matthew 25 Ministries to disperse to those in need
- Identifying conflicts and working as a team to put together solutions
- La Salle Varsity Baseball
- All-GCL South First Team, 2023 | This was a goal I set for myself before the season started in which I achieved
- Was manager for the 2024 baseball season due to injuries | wrote statistics for teammates
- Academic Award, 2023, 2024 | Maintained a 90 average in the classroom while balancing academics with athletics
- La Salle Varsity Football
- Led the team on and off the field setting an example every single day with a balance of athleticism and academics
- Academic Award, 2022, 2023 | Maintained a 90 average in the classroom while balancing academics with athletics
- Canned Food Drive
- I was involved in the Canned Food Drive for all four years, that raised thousands of pounds of canned goods for the homeless shelters in Cincinnati
- I prepared bags, walked through neighborhoods collecting cans, and organized the goods into semi-trucks
- Kairos Student Leader
- I lead a religious retreat for Lasalle High School where I taught underclassmen the importance in discovering God
- Led small groups in deep discussions about faith and helped fellow classmates open up
ACHIEVEMENTS
- Accumulated over 180 service hours during time at La Salle High School
- Received First Honors every quarter at La Salle | Freshman-Senior year
Timeline
Sales Associate
Flyer Enterprises
09.2024 - Current
Maintenance, Concession attendant
TCYO Crew
05.2024 - Current
Server
Bob Evans
01.2024 - 05.2024
High School - undefined
LaSalle High School
University of Dayton