MICHAEL OLSON
Wausau,WI
Summary
Here is a summary of who I am and what I add to your business. I am always positive and spread this attitude to others. I keep calm and focused when in difficult situations. I show people how to do things the right way and I do not give up or get frustrated training anyone. I choose to be happy because that's life at it's best. My mindset is solution oriented, and I actively solve problems. Challenges don't stop me, they motivate me. I don't give up on anything, I commit. I am positive, driven individual who knows how to work hard, do great work and cultivate an environment that people will want to keep returning to.
Overview
5
5
years of professional experience
Work History
Window and Door Assembler
Kolbe & Kolbe Millwork Co
Wausau, WI
02.2022 - Current
- Operated precision tools and equipment to perform dimensions without error.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Assembled and completed products according to production schedules.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Assembled complex components after careful review of project specifications and directions.
- Assessed work for errors or compliance issues and made corrections or modifications.
Supervisor
Biolife Plasma Services
Wausau, WI
01.2021 - 02.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding specials, payment issues and any other needs that were brought to my attention
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Supervisor (Transferred)
BioLife
Lakeland, FL
11.2019 - 12.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding specials, payment or anything else needed
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Senior Plasma Center Technician
Biolife Plasma Services
Wausau, Wi
10.2017 - 11.2019
- Handle unhappy customers who got denied from time to time with respect and tried to help every customer leave happy
- Helps supervisors regularly with expertise in Medical History
- Exceptional customer service
- Lifts up team spirits
- Exceptional work in all areas trained
Vehicle Detailer
Brickner Motors Inc
Marathon, WI
- Detailed many vehicles to like-new condition
- Assisted many car salesmen and customers
- Worked hard during summer
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- No sick days, always on time
Education
Some College (No Degree) -
University of Wisconsin Stevens Point
Wausau, WISome College (No Degree) -
Books On Leadership, Sales And Customer Service
Skills
- Teamwork and Collaboration
- Customer Service
- Customer Needs Assessment
- Hard-working
- Great Communication Skills
- Positive and Uplifting Personality
- Cares about Customers
- Fast Learner
- Good Under Pressure
Interests
I like to talk to people, and I can always find a way to relate to people, and have good conversations with them. I also like to read and learn, as well as help people do or get things that will help improve their lives (such as get or switch too AT&T). I love my family, I like plants, and I also enjoy warm weather.
Additional Information
- BioLife Center Customer Service Award - Outstanding Quality Award - Fastest MH Processing Time Award - $125 Manufacturing Essay Award
Timeline
Window and Door Assembler
Kolbe & Kolbe Millwork Co
02.2022 - Current
Supervisor
Biolife Plasma Services
01.2021 - 02.2022
Supervisor (Transferred)
BioLife
11.2019 - 12.2020
Senior Plasma Center Technician
Biolife Plasma Services
10.2017 - 11.2019
Vehicle Detailer
Brickner Motors Inc
Some College (No Degree) -
University of Wisconsin Stevens Point
Some College (No Degree) -
Books On Leadership, Sales And Customer Service
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