MICHAEL OPARA
Dallas,TX
Summary
I am an EHR Analyst with over 8 years of experience in project management, training, and At the-elbow support. I have been credentialed in Epic for several modules as a trainer for Beaker, ClinDoc and Optime. I'm also proficient in Meditech Expanse Lab, IDM 1 and PCS module. I have worked with providers one on one and trained CPOE orders in an in person and virtual setting. Over the years I have developed and improved on verbal communication and written skills, detailed organizational and analytical skills as well. I am experienced in supporting and training dictation software such as Fluency flex and Dragon.
Overview
8
8
years of professional experience
Work History
Meditech Expanse Consultant
Community Health Hospital
03.2021
- Provided at the elbow support for Physicians and Nurses
- Assisted end User on Order Entry (POM), documentation(pDoc)
- PCM, BMV, Med req
- Admission Transfer and Discharge
- Assist Nurses, Clinicians, and Staff with Navigation and address their concerns.
- Submit all reported issues using the ticketing system for quick resolution.
- Assist Internal Medicine Physicians, PA's, Cardiologists, Orthopedics with CPOE, Documentation, Transfer process/e-prescribe Medications.
- Assisted Physician on how to navigate between acute and ambulatory with expanse
Cerner PowerChart/DynamicDoc
10.2020
- Assists with Cerner Powerchart during go-live.
- Assists with providers one on one with customized favorites order sets, as well pre-completed PowerNotes.
- Serves as a conversion coach and assists hospital staff with the functionality of Cerner in a rehab setting.
- Escalate any issues to the command center that I couldn't resolve to proper Management.
Meditech Expanse Acute Consultant
St. Luke Hospital
06.2019
- Meditech expanse go live support
- Provided at the elbow support for Physicians and Nurses
- Support provided in the OR
- Trained End User on Order Entry (POM), documentation(pDoc)
- OM, BMV, EDM, Med req
- Provider Care Management and scheduling patient for surgery in OR
- Admission Transfer and Discharge
- Assisted Nurses, Clinicians, and Staff with Navigation and address their concerns.
- Submit all reported issues using the ticketing system for quick resolution.
- Assist Internal Medicine Physicians, PA's, Cardiologists, Orthopedics and Scribes with CPOE, Documentation, Transfer process/e-prescribe Medications.
Meditech Ambulatory/Acute Consultant
Appalachian Regional Hospital
01.2019
- Provided support to Physicians and Clinical staffs at their Clinics
- Trained/supported Physicians and nurses during go live
- Imparted expert guidance for analysis design.
- Provided support in Orders, Progress Notes, and saving favorites, Letters, excuse note
- Provided support in Ambulatory settings
- Assessed customer requirements and conducted analysis.
- Assisted end-users in complex application functionality.
Cerner Capacity
09.2018
- One on one training of personnel, reviewing assigning custodians to respective zones, manually assigning custodians to requests, reviewing work order history and managing the custodian service list.
- Assisted EVS, transport, bed planning and Nurses with transport/equipment and cleaning request work lows.
- Personalized hyperspace to show necessary gadgets and perspective needed for that specific department.
- Educated EVS techs and transporters on the use of the ipods.
- Demonstrating how to accept start/delay and complete work order requests.
- Provided workflow for messaging techs while on a task and also managing requests.
- Escalated build and security issues with the command center.
- Provided EVS bed planning and Transport directors with the workflow for running Reports.
Meditech Trainer/Consultant(Team Lead
HCA Tristar Medical Center
Hermitage, TN
01.2026 - 02.2026
- Developed and delivered training sessions on Meditech software for healthcare staff.
- Created user-friendly training materials to enhance understanding of Meditech functionalities.
- Assisted in troubleshooting technical issues during training sessions to ensure smooth operations.
- Evaluated trainee progress and provided constructive feedback to improve software proficiency.
Meditech Trainer/Consultant(Team Lead)
HCA Spotsylvania VA
VA
06.2025 - 07.2025
- Provided at the elbow support for Physicians and Nurses
- Supported End User on Order Entry, documentation(pDoc)
- Assisted with Admission Transfer and Discharge
- Assisted Nurses, Clinicians, and Staff with Navigation and address their concerns.
- Submit all reported issues using the ticketing system for quick resolution.
- Assisted Internal Medicine Physicians, PA's, with CPOE, Documentation, Transfer process/e-prescribe Medications.
- Assisted Physician on how to navigate between acute and ambulatory with expanse
Meditech Trainer/Implementation Consultant
HCA JFK Florida Hospital
FL
04.2025 - 05.2025
- Trained Phlebotomists in a classroom setting on handheld devices, walking them through the specimen scanning and collecting process.
- Worked one on one with Lab techs teaching them the addon process, verifying results from analyzer, and manual result entry
- Troubleshooting build issues and escalated issues appropriate teams.
- Trained microbiology in running Q/C reports, verifying results, and communicating critical results.
- Trained lab staff on site batching.
- Worked on workflow one on one with Pathologist reviewing the AP workflow
- Recording end-user issues during go-live while escalating high priority issues to command center.
- Trained Imaging staff on processing procedures on technology desktop
- Walked through entering and modifying orders
- Showed Ultrasound new process for documenting Probes
- Trained MRI and CT tech on documenting contrast in the MAR
- Updated training materials to reflect workflows for specific locations
- Had one on one training with Radiologists
- Trained Transcriptionist on basic navigation.
Elite Groups Optum CareMount Crystal Run (CMCR)
03.2025 - 03.2025
- Provided direct, on-site support to end-users (physicians, nurses, and administrative staff) during the go-live.
- Managed and prioritized a high volume of support tickets, resolving critical issues related to system functionality, user access, and clinical workflows in real-time.
- Documented and escalated complex technical issues to application teams, ensuring timely resolution and clear communication with users Conducted hands-on training and one-on-one coaching sessions to help users navigate the new Epic system and optimize their workflows.
- Developed and updated training materials and tip sheets to address common user questions and improve system proficiency post-go-live.
- Served as a subject matter expert for multiple Epic modules, including Inpatient, Ambulatory, and Orders, providing guidance to a diverse user base.
Meditech Trainer/Implementation Consultant
HCA Florida Ocala Hospital
FL
10.2025 - 01.2025
- Provided support to Physicians on how to place orders using the Order set.
- Trained/supported OR Physicians and nurses during go live
- Imparted expert guidance for analysis design.
- Assessed customer requirements and conducted analysis.
- Extended assistance in design and development of system parameters.
- Established test plans and coordinated testing.
- Coordinated regarding project issues, risks, and needs.
- Coached end-users on MEDITECH related technology.
- Recognized and enforced solutions.
- Aided new module implementation and upgrades.
- Assisted end-users in complex application functionality.
- Rolled out Meditech Web Ambulatory/inpatient expanse to early adopters to ensure appropriate testing was carried out to resolve any bugs or concerns affecting the roll out to the rest of the team.
Meditech Trainer/Implementation Consultant
HCA Lake Nona Hospital
03.2023 - 08.2024
- Trained Phlebotomists in a classroom setting on handheld devices, walking them through the specimen scanning and collecting process.
- Worked one on one with Lab techs teaching them the addon process, verifying results from analyzer, and manual result entry
- Troubleshooting build issues and escalated issues appropriate teams.
- Trained microbiology in running Q/C reports, verifying results, and communicating critical results.
- Trained lab staff on site batching.
- Worked on workflow one on one with Pathologist reviewing the AP workflow
- Recording end-user issues during go-live while escalating high priority issues to command center.
- Trained Imaging staff on processing procedures on technology desktop
- Walked through entering and modifying orders
- Showed Ultrasound new process for documenting Probes
- Trained MRI and CT tech on documenting contrast in the MAR
- Updated training materials to reflect workflows for specific locations
- Had one on one training with Radiologists
- Trained Transcriptionist on basic navigation.
Go Live Consultant
Advent Health – Deland, FL
Deland, FL
02.2023 - 03.2023
- Assisted Phlebotomists one on one with maneuvering rovers and walking them through the scanning and collecting process.
- Worked one on one with Lab techs showing the add on process, verifying results Comm log and creating packing list.
- Troubleshooted software issues and escalated issues to appropriate teams.
- Assisted microbiology in running Q/C reports, verifying results, and communicating critical results.
- Worked on workflow one on one with Pathologist.
Meditech Trainer/Implementation Consultant
Portsmouth regional Hospital
07.2022 - 03.2023
- Provided support to Physicians on how to place orders using the Order set.
- Trained/supported OR Physicians and nurses during go live
- Imparted expert guidance for analysis design.
- Assessed customer requirements and conducted analysis.
- Extended assistance in design and development of system parameters.
- Established test plans and coordinated testing.
- Coached end-users on MEDITECH related technology.
- Recognized and enforced solutions.
- Aided new module implementation and upgrades.
- Assisted end-users in complex application functionality.
- Rolled out Meditech Web Ambulatory/inpatient expanse to early adopters to ensure appropriate testing was carried out to resolve any bugs or concerns affecting the roll out to the rest of the team.
Cerner Go live (Chart assist)
01.2022 - 01.2022
- Assisted hospitalists and intensivists in using the new chart assist feature for more accurate diagnoses and possible missed opportunities.
- Provided one on one training with residents.
- Responded to issues regarding chart assist roll out.
- Communicated issues to the command center that could not be resolved on the front end.
- Provided feedback, success, and challenges from end users to the client.
Epic go live (Wisdom)
11.2021 - 12.2021
- Assisted Hygienist in Epic Wisdom workflow in documenting necessary rooming information such as allergies, vital signs, reason for visit, and history.
- Provided support to Hygienists on the Tooth Chart Activity Tab in creating and documenting dentition encounters for patients and reviewing patients' dentition records such as past fillings or crowns.
- Answered workflow questions from Provider and hygienist on Treatment Plan Activities regarding documenting hygiene exams, x-rays, and prophylaxis.
- Worked hygienists and providers through notes documentation using Dental Exam SmartTexts.
- Assisted the dentist in placing dental orders via the Dx and Orders Activity Tab and in also saving frequently used orders as favorites.
- Provided support to dentist and other support staff on creating patient's instructions and after visit summary (AVS).
- Troubleshoot technical and workflow issues and escalate to the command center for further resolution.
Epic go live (Beaker)
10.2021 - 11.2021
- Assisted Phlebotomists one on one with Setting up draw lists, maneuvering rovers and walking them through the scanning and collecting process.
- Worked one on one with Lab techs showing the add on process, verifying results Comm log and creating packing list.
- Troubleshooted software issues and escalated issues to appropriate teams.
- Assisted microbiology in running Q/C reports, verifying results, and communicating critical results.
- Worked on workflow one on one with Pathologist.
Cerner Go live (FirstNet)
03.2021 - 04.2021
- Supported providers and nurses in the ED.
- Assisted with setting up favorites for providers.
- Supported nurses with charting.
- Assisted with the use of the tracking shell.
- Assisted with Power chart, orders and Dynamic documentation.
Cerner Go live (Dynamic Doc, Power-chart)
01.2021 - 02.2021
- Provided one on one ATE support for dietitians and Nutritionists.
- Assisted with documentation in the I view, documenting malnutrition notes, dietary progress notes and recommendations.
- Assisted with ordering diet power plans, NPO, diet supplements and future diet orders following the stacking rule.
- Escalated build issues to the command center.
- Assisted Providers with dynamic documentation and the use of modal.
- Provided one on one support to Nurses, assisting them in charting using the MAR and MAW, printing labels and reviewing the task list on care compass.
Epic Go-live (Beaker)
12.2020 - 12.2020
- Assisted Phlebotomists one on one with Setting up draw lists, maneuvering rovers, walking them through the scanning, and collecting process.
- Worked one on one with Lab techs showing the add on process, verifying results Comm log and creating packing list.
- Troubleshooted software issues and escalated issues to appropriate teams.
- Assisted microbiology in running Q/C reports, verifying results and communicating critical results.
- Worked on workflow one on one with Pathologist.
Cerner PowerChart/DynamicDoc
10.2020 - 11.2020
- Assisted nurses with the admission, transfer and discharge process.
- Assisted nurses' elbow-to-elbow with charting in the I View, MAR and lab results.
- Provided workflow for requesting equipment.
- Escalated build issues to the command center.
- Provided workflow to nurses on requesting Adhoc cleans on the fly.
Epic Remote Go live
09.2020 - 10.2020
- Provided remote support VIA five9 and Bomgar. Enabling me to have remote access to the Endusers computer while speaking to them on the phone, troubleshooting.
- Assisted providers with ambulatory workflow.
- Provided ATE support to the provider on the use of Epic ambulatory application in documenting clinical information.
- Supported providers on the use of Dragon speaking software in clinical documentation.
- Identified system issues and other unique issues, escalated and resolved as appropriate
Cerner PowerChart/DynamicDoc
05.2020 - 06.2020
- Assisted nurses with the admission, transfer and discharge process.
- Assisted nurses' elbow-to-elbow with charting in the I View, MAR and lab results.
- Provided workflow for requesting equipment.
- Escalated build issues to the command center.
- Provided workflow to nurses on requesting Adhoc cleans on the fly.
Meditech Expanse Ambulatory Consultant
Mt. Washington Pediatric Hospital
02.2020 - 03.2020
- Meditech expanse go live support
- Provided support in Orders, Progress Notes, and saving favorites, Letters, excuse note
- Provided support in Ambulatory settings
- Trained Unit Coordinators, PCT's, NA's, LPN's, and RN's on overview of Clinical Home Screen navigation, modules & documentation
- Assisted Nurses with documenting Nurse only/Non nurse visit, Workload, E-prescribing
- Provided Medical Secretaries training on Chart Review, workload, AMB Preferences / Widgets.
- Assisted Physicians with creating/managing normal, and office visit orders & documentation and ensured that Ambulatory Preferences were set to parameters.
Beaker CP/AP
01.2020 - 02.2020
- Assisted Phlebotomists one on one with Setting up draw lists, maneuvering rovers and walking them through the scanning and collecting process.
- Worked one on one with Lab techs showing the add on process, verifying results Comm log and creating packing list.
- Troubleshooted software issues and escalated issues to appropriate teams.
- Assisted microbiology in running Q/C reports, verifying results and communicating critical results.
- Worked on workflow one on one with Pathologist.
Epic Inpatient Go Live
12.2019 - 01.2020
- Assisted with Orders entries in Inpatient modules for Physicians, PA's, Residents and Clinicians
- Provided support with MAR documentation.
- Assisted Providers and clinical staff in the review of Admission, Transfer, and Discharge orders.
- Provided ATE support to Administrative Partners (AP) and Techs in workflow activities.
- Troubleshoot end-user issues during go-live while escalating high priority issues to the command center.
Cerner Ambulatory/ Inpatient Go Live
10.2019 - 11.2019
- Provided one on one ATE support for dietitians and Nutritionists.
- Assisted with documentation in the I view, documenting malnutrition notes, dietary progress notes and recommendations.
- Assisted with ordering diet power plans, NPO, diet supplements and future diet orders following the stacking rule.
- Escalated build issues to the command center.
- Assisted Providers with dynamic documentation and the use of modal.
- Provided one on one support to Nurses, assisting them in charting using the MAR and MAW, printing labels and reviewing the task list on care compass.
Epic ADT Go Live
09.2019 - 09.2019
- Worked one on one with Providers putting in ADT orders and completing med reconciliation.
- Assisted Charge Nurses and unit secretaries in completing Admit, discharge and transfers from the unit manager.
- Worked one on one with nurses on ADT workflows.
- Troubleshooting issues, escalating issues to the command center with adequate information and following up with resolutions.
- Providing top notch customer service to the client.
Epic Ambulatory/inpatient Support Specialist
07.2019 - 08.2019
- Assisted physicians on personalization of smart tools thereby enhancing prompt use of the EMR application in patient care.
- Assisted RNs in clinical workflows, ordering and resulting lab specimens and ensuring that the results are properly filed to patients' charts.
- Taught the providers how to pull in their smart phrases while documenting in the progress notes, consults and procedures.
- Worked one on one with providers setting up preference lists
- Effectively communicating and escalating system build/security issues to the command Center.
Cerner FirstNet Go Live Support
04.2019 - 05.2019
- Supported providers and nurses in the ED.
- Assisted with setting up favorites for providers.
- Supported nurses with charting.
- Assisted with the use of the tracking shell.
- Assisted with Power chart, orders and Dynamic documentation.
Meditech Trainer/Implementation Consultant
Peterson Regional Medical Center
02.2019 - 03.2019
- Provided support to Physicians on how to place orders using the Order set.
- Trained/supported OR Physicians and nurses during go live
- Imparted expert guidance for analysis design.
- Assessed customer requirements and conducted analysis.
- Extended assistance in design and development of system parameters.
- Established test plans and coordinated testing.
- Coached end-users on MEDITECH related technology.
- Aided new module implementation and upgrades.
- Assisted end-users in complex application functionality.
Cerner Power Chart/dynamic document
02.2019 - 02.2019
- Assist with Cerner Powerchart and Cerner practice manager during go-live.
- Assist with providers one on one with customized favorites, as well pre-completed PowerNotes.
- Escalate any issues to the command center that I couldn't resolve to proper management.
- Assisted Providers with dynamic documentation and the use of dragons for dictation.
Meditech Trainer/Implementation Consultant
Appalachian Regional Hospital
11.2018 - 12.2018
- Provided support to Physicians on how to place orders using the Order set.
- Trained/supported OR Physicians and nurses during go live
- Imparted expert guidance for analysis design.
- Assessed customer requirements and conducted analysis.
- Extended assistance in design and development of system parameters.
- Established test plans and coordinated testing.
- Coached end-users on MEDITECH related technology.
- Recognized and enforced solutions.
- Aided new module implementation and upgrades.
- Assisted end-users in complex application functionality.
- Rolled out Meditech Web Ambulatory/inpatient expanse to early adopters to ensure appropriate testing was carried out to resolve any bugs or concerns affecting the roll out to the rest of the team.
Cerner PowerChart/DynamicDoc
10.2018 - 11.2018
- Provided one on one ATE support for dietitians and Nutritionists.
- Assisted with documentation in the I view, documenting malnutrition notes, dietary progress notes and recommendations.
- Assisted with ordering diet power plans, NPO, diet supplements and future diet orders following the stacking rule.
- Escalated build issues to the command center.
- Assisted Providers with dynamic documentation and the use of modal.
- Provided one on one support to Nurses, assisting them in charting using the MAR and MAW, printing labels and reviewing the task list on care compass.
Cerner PowerChart/DynamicDoc
09.2018 - 10.2018
- Assisted nurses with the admission, transfer and discharge process.
- Assisted nurses' elbow-to-elbow with charting in the I View, MAR and lab results.
- Provided workflow for requesting equipment.
- Escalated build issues to the command center.
- Provided workflow to nurses on requesting Adhoc cleans on the fly.
Meditech Consultant
MT Nittany Hospital State College
08.2018 - 09.2018
- Train physicians for expanse PCM, clinical documentation, discharge process, medication reconciliation, also nursing support clinical documentation, eMAR, flow sheets, plan of care, staff assignment and ancillary support
- Assisted physicians with their medication reconciliation
- Provide at the elbow support for Physicians and Nurses for the upgrade of Meditech expanse
- PCS and OM, BM
- Inpatient Setting.
- Provided support in writing Orders, Progress Notes, and saving favorites.
- Collaborating with implementation leads to conducting project meeting needs analysis and various steps of implementation.
- Managed the implementation of Meditech’s supply change management system as part of the system upgrade.
Epic Ambulatory Go live support Analyst
05.2018 - 07.2018
- Provided one-on-one support to a newly employed provider in the EpicCare Ambulatory application.
- Assisted the provider with ambulatory workflow.
- Provided ATE support to the provider on the use of Epic ambulatory application in documenting clinical information.
- Assisted providers in creating smart phrases, smart texts, smart links and macros for faster and accurate clinical documentation.
- Identified system issues and other unique issues, escalated and resolved as appropriate.
- Assisted physician on personalization of smart tools thereby enhancing prompt use of the EMR application in patient care.
- Assisted Medical Assistant in clinical workflows and ordering and resulting lab specimens and ensuring that the results are properly filed to patients' charts.
Cerner Consultant
04.2018 - 05.2018
- Participated in providing Go live support for providers, nurses and ancillary department, front desk staff members.
- Provide elbow support for providers, nurses and ancillary department staff members.
- Provide support to Lab technicians using Cerner Pathnet general lab software.
- Provide support to nurses and technicians using Cerner iCentra software.
- Track and resolve issues as they arise in conjunction with the command center/ IS department.
- Assist nurses and phlebotomists with using CareMobile devices called Bridge when collecting specimens.
Cerner Powerchart
03.2018 - 04.2018
- Assists with Cerner Powerchart during go-live.
- Assists with providers one on one with customized favorites order sets, as well pre-completed PowerNotes.
- Serves as a conversion coach and assists hospital staff with the functionality of Cerner in a rehab setting.
- Escalate any issues to the command center that I couldn't resolve to proper management.
Education
Bachelor of Science - Economics
LeadCity University
OYO, NIGERIA08.2014
Timeline
Meditech Trainer/Consultant(Team Lead
HCA Tristar Medical Center
01.2026 - 02.2026
Meditech Trainer/Implementation Consultant
HCA Florida Ocala Hospital
10.2025 - 01.2025
Meditech Trainer/Consultant(Team Lead)
HCA Spotsylvania VA
06.2025 - 07.2025
Meditech Trainer/Implementation Consultant
HCA JFK Florida Hospital
04.2025 - 05.2025
Elite Groups Optum CareMount Crystal Run (CMCR)
03.2025 - 03.2025
Meditech Trainer/Implementation Consultant
HCA Lake Nona Hospital
03.2023 - 08.2024
Go Live Consultant
Advent Health – Deland, FL
02.2023 - 03.2023
Meditech Trainer/Implementation Consultant
Portsmouth regional Hospital
07.2022 - 03.2023
Cerner Go live (Chart assist)
01.2022 - 01.2022
Epic go live (Wisdom)
11.2021 - 12.2021
Epic go live (Beaker)
10.2021 - 11.2021
Meditech Expanse Consultant
Community Health Hospital
03.2021
Cerner Go live (FirstNet)
03.2021 - 04.2021
Cerner Go live (Dynamic Doc, Power-chart)
01.2021 - 02.2021
Epic Go-live (Beaker)
12.2020 - 12.2020
Cerner PowerChart/DynamicDoc
10.2020
Cerner PowerChart/DynamicDoc
10.2020 - 11.2020
Epic Remote Go live
09.2020 - 10.2020
Cerner PowerChart/DynamicDoc
05.2020 - 06.2020
Meditech Expanse Ambulatory Consultant
Mt. Washington Pediatric Hospital
02.2020 - 03.2020
Beaker CP/AP
01.2020 - 02.2020
Epic Inpatient Go Live
12.2019 - 01.2020
Cerner Ambulatory/ Inpatient Go Live
10.2019 - 11.2019
Epic ADT Go Live
09.2019 - 09.2019
Epic Ambulatory/inpatient Support Specialist
07.2019 - 08.2019
Meditech Expanse Acute Consultant
St. Luke Hospital
06.2019
Cerner FirstNet Go Live Support
04.2019 - 05.2019
Meditech Trainer/Implementation Consultant
Peterson Regional Medical Center
02.2019 - 03.2019
Cerner Power Chart/dynamic document
02.2019 - 02.2019
Meditech Ambulatory/Acute Consultant
Appalachian Regional Hospital
01.2019
Meditech Trainer/Implementation Consultant
Appalachian Regional Hospital
11.2018 - 12.2018
Cerner PowerChart/DynamicDoc
10.2018 - 11.2018
Cerner Capacity
09.2018
Cerner PowerChart/DynamicDoc
09.2018 - 10.2018
Meditech Consultant
MT Nittany Hospital State College
08.2018 - 09.2018
Epic Ambulatory Go live support Analyst
05.2018 - 07.2018
Cerner Consultant
04.2018 - 05.2018
Cerner Powerchart
03.2018 - 04.2018
Bachelor of Science - Economics
LeadCity University