Tammy Spooner-goult
Summerville,SC
Summary
Healthcare operations expert specializing in EHR systems and patient access enhancements. Successfully streamlined processes to improve service delivery and efficiency, while actively engaging with corporate and divisional leadership. Data-driven insights have consistently supported operational excellence and informed strategic initiatives.
Overview
15
15
years of professional experience
Work History
Meditech Expanse Operational SME
Parallon
05.2026 - Current
- Chosen by leadership to represent the US team and assist with their build, review, testing, and go-live events
- Collaborated with corporate and divisional leadership during build and rollout of new HIS system for scheduling and registration, enhancing operational efficiency and cost-effectiveness
- Facilitated decision-making for application and service-specific processes, implementations, and designs.
- Participated in multiple testing cycles, including end-to-end, integrated, and functional testing, to validate system performance
- Plan, coordinate and hold meetings with key stakeholders to ensure optimal outcomes across all key interfaces throughout the implementation
- Contribute in the development and maintenance of PTAC processes and align with business and budget requirements, including process design and standardization
- Evaluate end-users on proper use of the application and support end-users onsite during go-live events
- Developed and maintained management reports ensuring accuracy and timeliness of operational processes
Assistant Director
Henrico Doctors’ Hospital
11.2012 - 11.2027
- Managed daily operations across all functions, streamlining processes to support efficient service delivery.
- Oversaw facility operations of Patient Access, ensuring compliance with operational standards and enhancing service delivery.
- Generated and analyzed daily and monthly reports for each department, identifying trends and providing actionable insights to Director and Administration.
- Assess and improve department performance by providing continuing education
- Perform staff reviews and prepare performance documents for all staff
- Conducted new hire orientation sessions to ensure understanding of job responsibilities.
- Maintained a professional relationship with fellow staff, hospital staff, facility management, Richmond SSC management and physicians and their office staff
EHR Standardization Analyst
Parallon
01.2023 - 05.2026
- Lead and facilitate changes to Patient Access that are supported by EHR
- Led project changes and enhancements for Patient Access systems.
- Provide second level support as a broad Patient Access subject matter expert to resolve incidents or fulfill requests
- Supported multiple SSCs as IT resource for implementing and maintaining Patient Access application, enhancing user experience and operational efficiency.
- Work with Patient Access Operations Team to monitor and facilitate new module/application testing
- Build/maintain dictionaries in both Meditech 5.67 and Expanse
- Reviewed reports with RPAD/PADs in Meditech 5.67 for transition to Expanse, collaborating with Cerecore to build and test necessary reports.
Application Developer/IT Masterfiles
Parallon Richmond SSC
Richmond, VA
11.2017 - 12.2022
- Supported development, maintenance, and enhancement of databases and applications to ensure optimal performance
- Perform routine application monitoring and maintenance and resolve application issues as they arise
- Monitored applications regularly and performed timely maintenance to uphold stability.
- Analyze and execute change requests and enhancements
- Devise technical solutions to promote business activities
- Delivered technical guidance to business users to facilitate effective application use and issue resolution
- Collaborated with divisional leadership to create reports detailing financial and operational metrics for daily, monthly, and yearly analysis
Education
Bachelor - Management Information Systems
Liberty University
Lynchburg, VA01-2014
Mathematics -
Empire State College
Albany, NY01-2008
AAS - Veterinarian Technology with a minor in Accounting
SUNY Canton
Canton, NY01-1990
Skills
- EHR implementation
- Clinical workflows
- Patient access operations
- System testing
- Data analysis
- Reporting tools
- Process standardization
Qualifications Summary
My goal is to obtain and succeed in a position that is challenging in a diverse environment where I can maximize my talents, leadership ability, experience and problem-solving skills through effective communication. I am a flexible and versatile individual, who is able to maintain composure and a sense of humor under pressure. I am a poised and confident person who strives in a deadline driven environment. Working as a team with fellow workers is a belief that I hold and able to display excellent team building skills.
Timeline
Meditech Expanse Operational SME
Parallon
05.2026 - Current
EHR Standardization Analyst
Parallon
01.2023 - 05.2026
Application Developer/IT Masterfiles
Parallon Richmond SSC
11.2017 - 12.2022
Assistant Director
Henrico Doctors’ Hospital
11.2012 - 11.2027
Bachelor - Management Information Systems
Liberty University
Mathematics -
Empire State College
AAS - Veterinarian Technology with a minor in Accounting
SUNY Canton