Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Hobbies
Languages
Timeline
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Michael Orellana

Michael Orellana

Fort Lauderdale,FL

Summary

I am pursuing my MBA degree in the Sports Management Program at Florida Atlantic University, with an Undergraduate degree in Business Management with a concentration in leadership and Cum Laude distinction. I am a first-generation student who graduated with my undergrad early in order to be the first in my family to obtain my master's degree. I finished my bachelor's degree in one year with a GPA OF 3.68 and graduated with an A.A degree in Business from Broward College with a GPA of 3.8. I earned my A.A degree in four semesters, and was awarded the President’s list once and the dean's list three times. During my time at Broward College, I was part of The National Society of Leadership and Success and was inducted. Currently in the MBA program, I hold a GPA of 3.5 and am expected to graduate in December 2025. I am an exceptionally resilient, energetic, and disciplined individual, always eager to embrace new learning opportunities and tackle challenges with a positive attitude. I have a deep passion for soccer and sports, driven by a strong desire to contribute to teams and organizations at all levels. Whether in a leadership capacity or supporting behind the scenes, I am dedicated to helping teams succeed, using my skills in sports management, problem-solving, and process optimization. With hands-on experience gained through being a ticket office representative for Inter Miami, I am committed to assisting teams and organizations in achieving their goals, ensuring that operations run smoothly and efficiently. I contribute a unique skill set, including game day operations, marketing, and client services, that are transferable to many dynamic environments. I look forward to leveraging my skills, knowledge, experiences, and talent in order to drive meaningful change in the industry. Eager to leverage my critical thinking skills and a genuine enthusiasm for the sports industry to contribute to the success of a dynamic sports management organization. I thrive on the energy of sports and am always ready to take on any role necessary to support success and growth in the industry. My overall goal is to help use my sports and business knowledge to further a team's success in both aspects of their business. As a person who is always willing to learn and try new things, I believe my young, trainable mind is an asset to any company that is willing to give me a chance. I am eager to apply my current skills to an organization so it can capture, engage, and retain customers in a mobile environment. My experience and skills would be an asset to any organization.

Customer-focused Box Office Ticket Seller known for high productivity and efficient task completion. Specialize in accurate cash handling, effective communication, managing ticket sales, and advanced computer ticketing systems. Excel in time management, problem-solving, and customer service skills, ensuring smooth operations in fast-paced environments. Strengths include exceptional interpersonal skills, ability to work under pressure and thorough understanding of box office software. Demonstrated efficiency in enhancing customer satisfaction levels through effective communication and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Box Office Ticket Representative

Inter Miami CF
08.2023 - Current
  • Ensured compliance with all safety regulations within the box office area.
  • Adhered to established policies and procedures related to box office operations.
  • Organized paperwork relating to ticket orders and reservations.
  • Tracked inventory levels of tickets in stock, ensuring adequate supplies are available at all times.
  • Provided excellent customer service by addressing concerns in an efficient manner.
  • Utilized computer programs effectively to process orders accurately.
  • Greeted customers and answered questions regarding ticket availability, pricing and seating arrangements.
  • Provided assistance with ticket purchases using cash, credit cards and vouchers.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained a professional and courteous demeanor at all times, contributing to a positive image of the venue and its events.
  • Balanced cash drawer accurately at the beginning and end of shifts, maintaining accountability for financial transactions throughout the day.
  • Collaborated with fellow team members to maintain an organized work environment, improving efficiency during busy periods.
  • Enhanced customer satisfaction by providing accurate event information and efficient ticket sales services.
  • Ensured smooth event entry for patrons by validating tickets and addressing any discrepancies promptly.

Marketing Specialist

Florida Atlantic University
08.2024 - 08.2024
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
  • Collaborated with team members to gather and analyze market research data
  • Participated in brainstorming sessions to generate innovative marketing ideas.
  • Group project for Marketing class in Sports MBA program.
  • The objective of this project as a sports team was to secure two strong sponsorships to help promote ticket sales.
  • Evaluated the effectiveness of current campaigns based on key performance indicators.
  • Assisted in developing marketing plans for new products and services.
  • Researched potential partners and sponsorships for opportunities that align with company objectives.

Dog Walker

Part Time Jobs
01.2021 - 12.2021
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • I would walk the dogs three times a day.

Soccer Coach Volunteer

Soccer Camps
08.2016 - 03.2020
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Prepared athletes for special competitions and tournaments.
  • Coached little kids and would held practices for them three times a week to help them improve their skills.

Education

No Degree - Middle School Education

Renaissance Charter School University

MBA - Sports Management

Florida Atlantic University
Boca Raton, FL
12-2025

BBA - Business Management

Florida Atlantic University
Boca Raton, FL
08.2023

Associate of Arts - Business Administration And Management

Broward College
Fort Lauderdale, FL
12.2021

High School Diploma -

Coral Glades High School
Coral Springs, FL
05.2020

Skills

  • Im bilingual, I can speak, write, and read both English and Spanish fluently
  • I know how to handle Microsoft Word, Excel, and Powerpoint
  • Academic Writing
  • Accounting Technology Specialist
  • Business Operation
  • Business Specialist
  • SWOT analysis
  • Research
  • Problem Solving
  • Organization
  • Payment Processing
  • Customer Assistance
  • Customer Relations
  • Cash Handling
  • Customer Service
  • Active Listening
  • Basic Mathematics
  • Relationship Building
  • Customer Service Excellence
  • Ticket sales proficiency
  • Reliable
  • Team Oriented
  • Communication skills
  • Team collaboration

Accomplishments

    One of my biggest accomplishments was graduating with a bachelor's degree in business management from Florida Atlantic University with a Cum Laude distinction, earning my associate's degree in one year, and earning all A's and B's with a GPA of 3.8, earning 64 credits. Joining the National Honor Society was a big accomplishment. Here, I learned how to help the community and give back by cleaning trash from the beaches, attending Relay for Life to raise funds for breast cancer, and tutoring middle schoolers. Also, another one big accomplishment of mine was to be invited to play with a first division soccer team in Spain called Levante UD where I spent one month training like a professional player. In that experience, I was living like a professional soccer player I would train twice a day, would have a strict diet, rode in the team bus, met the first team players, and got to play a game in the stadium where the first team plays. During my time in Spain, I was able to practice my Spanish and improve it. My family is immigrants from South America, and I am a first-generation college student and the first member in my family to graduate from college and high school here in the United States. In December, I will achieve my biggest accomplishment, graduating from the Sports MBA program.

Certification

I have three certificates which are Accounting technology specialist, Business operations, and Business specialist.

Hobbies

Ever since I was a little kid, I liked playing soccer. I started playing when I was 8 and started to take it seriously. I played for various teams, in which I earned a lot of trophies and medals. In one of the teams that I played for, we reached the semi-finals in the State cup and were part of the four best teams in Florida. In that time frame, I got selected to play Soccer with a team in Spain and trained with them for a whole month, where I learned to be more social and independent. My hobbies include going to the gym, spending time with family, going to the beach, playing video games, playing basketball, going out with friends, and hanging out with my dog. Click on the link below to watch some of the goals that I scored.

https://www.youtube.com/watch?v=ZgZz7LE4ooA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Marketing Specialist

Florida Atlantic University
08.2024 - 08.2024

Box Office Ticket Representative

Inter Miami CF
08.2023 - Current

Dog Walker

Part Time Jobs
01.2021 - 12.2021

Soccer Coach Volunteer

Soccer Camps
08.2016 - 03.2020

BBA - Business Management

Florida Atlantic University

Associate of Arts - Business Administration And Management

Broward College

High School Diploma -

Coral Glades High School

No Degree - Middle School Education

Renaissance Charter School University

MBA - Sports Management

Florida Atlantic University