Michael Orion Mortensen
Bonita,USA
Summary
Dynamic professional with over 10 years of experience in the collision repair industry, poised to excel as a Body Shop Manager. Expertise in leveraging a comprehensive skill set, developed through diverse work environments and educational pursuits, to drive operational excellence and enhance team performance. Committed to fostering a collaborative atmosphere while delivering high-quality results and exceptional customer satisfaction. Eager to embrace new challenges that contribute to personal growth and the success of the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collision Consultant
Kearny Mesa Chevrolet
San Diego, CA
07.2020 - Current
- Run daily production meetings to ensure each teammate understands required tasks for the day.
- Models and holds team accountable for outstanding customer service and quality repairs.
- Educate customers and manage teammates about the collision repair process according to the standards established by I-CAR, OE vehicle manufacturer, and Insurance guidelines.
- Measures quality standards by inspecting vehicles throughout the entire repair process.
- Establish and maintain great business relationships with customers, insurance partners, and vendors.
- Manage shop workflow including scheduling of customers, walk-ins and team members work load.
Service Advisor
Service King Collision
01.2014 - 12.2017
- Supervise and route all aspects of collision repairs from start to finish.
- Educate the customer about the collision repair process and provide timely updates.
- Prepare all repair damage reports and supplements in an accurate and timely manner.
- Ability to maintain and turn large WIP, earn high CSI scores and stay on top of accounts receivables.
- Attend daily production meetings to prioritize repairs and assist with shop flow.
- Understand all major DRP accounts including Geico, Allstate, Farmers, CSAA, USAA, Liberty Mutual, Safeco, Nationwide, State Farm, Travelers, Non-DRP and customer pay.
- NorCal and SoCal Markets
Education
Bachelor of Science - Business
University of Phoenix
12-2012
Associate in Arts - International Business
Southwestern College
05-2009
High School Diploma - undefined
Montgomery High School
05-2005
Skills
- Excellent communication and critical thinking skills
- Reliable, honest and very trustworthy
- Team player, great attitude, and enjoy working with others
- Outstanding leadership skills and the natural ability to teach and motivate others
- Ability to multitask and delegate duties
- Highly motivated and driven
Certification
BA: Business Management
I-CAR Platinum Certified
Proficient in CCC ONE and Mitchell
Strong network of Collision Professionals
Timeline
Collision Consultant
Kearny Mesa Chevrolet
07.2020 - Current
Service Advisor
Service King Collision
01.2014 - 12.2017
Associate in Arts - International Business
Southwestern College
High School Diploma - undefined
Montgomery High School
Bachelor of Science - Business
University of Phoenix