Michael Owens
Nampa,ID
Overview
9
9
years of professional experience
1
1
Certification
Work History
It Support Specialist III
Healthwise
Boise, ID
08.2021 - Current
- blah blahConfigured workstations, networks, servers and printers for end users.
- blah blahTackled troubleshooting and problem resolution to support end-user technical issues.
- blah blah Resolved network connectivity issues with routers and switches.
Data Center Technician – Intern
Amazon Web Services
Hermiston, OR
05.2021 - Current
- Performed break/fix work on client and production servers to return them to stable service.
- Managed workflow to prioritize repairs based on severity and customer need.
- Collaborated with other departments to ensure servers are receiving adequate power and cooling.
- Certified as a GovCloud technician to provide service for government agencies and organizations with strict security and specific regulatory needs.
Consultation Agent
Best Buy, Geek Squad
Boise, ID
09.2019 - 05.2021
- Identify customer technical issues to determine appropriate repair techniques.
- Develop strategies and training to prevent repairs from being necessary again.
- Resolve client concerns and offered support through company plans and services.
Technical Support Analyst
Micron Technology
Meridian, ID
02.2017 - 09.2019
- Provided advanced troubleshooting as Tier 2 technical support for a global team and company clients.
- Assisted customers by processing orders, returns, and warranty replacements.
- Interacted with customers on social media and retail platforms to answer product questions and respond to reviews.
- Provided one-on-one instruction to customers on memory and storage terminology, installation procedures, configuration, etc.
- Developed and presented tailored training materials for internal employees.
- Selected as a team representative to exchange training with fellow employees in the UK.
Consultation Agent
Best Buy, Geek Squad
Boise, ID
03.2016 - 01.2017
- Diagnosed computer hardware and software problems and recommended solutions.
- Managed steady appointments and responsibilities to create a productive work environment.
Sales Consultant
Best Buy – Computing and DI
Idaho Falls, ID
07.2015 - 03.2016
- Served in a leadership position as the Apple representative for the store.
- Trained coworkers on Apple selling techniques to achieve market sales goals.
Education
Associate of Applied Science - Network and System Administration
College of Western Idaho Boise
05.2021
Associate of Science - General Studies
Brigham Young University
12.2012
Skills
- Proficient in reading, writing and speaking Spanish
Certification
- Comptia Security+ Certification
- Comptia Network+ Certification
- Comptia A+ Certification
- MTA: Windows Server Administration Fundamentals
- MTA: Database Fundamentals
- MTA 98-367 Security Fundamentals
- MTA 98-366 Networking Fundamentals
- MD 100 Windows 10
- MTA 98-349 WIndows Operating Systems Fundamentals
- Apple Service Fundamentals iOS-19A and Apple 2019 ACiT Service Certified
Timeline
It Support Specialist III
Healthwise
08.2021 - Current
Data Center Technician – Intern
Amazon Web Services
05.2021 - Current
Consultation Agent
Best Buy, Geek Squad
09.2019 - 05.2021
Technical Support Analyst
Micron Technology
02.2017 - 09.2019
Consultation Agent
Best Buy, Geek Squad
03.2016 - 01.2017
Sales Consultant
Best Buy – Computing and DI
07.2015 - 03.2016
Associate of Applied Science - Network and System Administration
College of Western Idaho Boise
Associate of Science - General Studies
Brigham Young University