Michael Padilla
San Diego,CA
Summary
Results-oriented Assistant Store Manager offering 16 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
19
19
years of professional experience
Work History
Housing Navigator
Equus Work Force Solutions
12.2023 - Current
- Coordinate intake and needs assessments for all clients.
- Develop individualized service plans and set achievable goals with clients.
- Provide intensive case management to support housing stability goals including advocacy, assistance with procuring documentation and services such as identification or disability income/social security.
- Assist clients with CES assessments.
- Maintain CES detailed case notes
- Connect clients with resources such as housing, healthcare, and education.
Connectivity Expert
T-Mobile
03.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Develops relationships with local community resources including transitional housing, shelters, and permanent housing
- Provide clients with communication resources
Assistant Store Manager
Victra Verizon Wireless
09.2020 - 03.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Used Salesforce software to maintain detailed contact logs and account records.
Business Owner/Operator
Vista Marketing
06.2018 - 09.2020
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Retail Sales Consultant
AT&T Mobility
05.2014 - 08.2017
- Helped customers complete purchases, locate items and join reward programs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Exceeded sales goals by 150% utilizing exemplary customer service skills.
Campus Assistant/ After School Program Coordinator
San Diego Unified School District
01.2006 - 03.2014
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Education
High School Diploma -
San Diego High School
06.2004
Skills
- Decision Making
- Negotiation
- Relationship building
- Problem-solving skills
- Strategic planning
- Financial Management
- Verbal and written communication
- Operations management
- Coordinated Entry System
- Time Management
Timeline
Housing Navigator
Equus Work Force Solutions
12.2023 - Current
Connectivity Expert
T-Mobile
03.2023 - 04.2024
Assistant Store Manager
Victra Verizon Wireless
09.2020 - 03.2023
Business Owner/Operator
Vista Marketing
06.2018 - 09.2020
Retail Sales Consultant
AT&T Mobility
05.2014 - 08.2017
Campus Assistant/ After School Program Coordinator
San Diego Unified School District
01.2006 - 03.2014
High School Diploma -
San Diego High School
Similar Profiles
Vincent JonesVincent Jones
Talent Engagement Specialist at Equus - Arizona at workTalent Engagement Specialist at Equus - Arizona at work
Denzel HunterDenzel Hunter
Shift Supervisor at MAU Work Force SolutionsShift Supervisor at MAU Work Force Solutions
Sydney DawsonSydney Dawson
Administrative Accountant at Work Force Construction Solutions IncAdministrative Accountant at Work Force Construction Solutions Inc