Michael Padilla
San Diego,CA
Summary
Results-oriented Assistant Store Manager offering 16 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
19
19
years of professional experience
Work History
Housing Navigator
Equus Work Force Solutions
2023.12 - Current
- Coordinate intake and needs assessments for all clients.
- Develop individualized service plans and set achievable goals with clients.
- Provide intensive case management to support housing stability goals including advocacy, assistance with procuring documentation and services such as identification or disability income/social security.
- Assist clients with CES assessments.
- Maintain CES detailed case notes
- Connect clients with resources such as housing, healthcare, and education.
Connectivity Expert
T-Mobile
2023.03 - 2024.04
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Develops relationships with local community resources including transitional housing, shelters, and permanent housing
- Provide clients with communication resources
Assistant Store Manager
Victra Verizon Wireless
2020.09 - 2023.03
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Used Salesforce software to maintain detailed contact logs and account records.
Business Owner/Operator
Vista Marketing
2018.06 - 2020.09
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Retail Sales Consultant
AT&T Mobility
2014.05 - 2017.08
- Helped customers complete purchases, locate items and join reward programs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Exceeded sales goals by 150% utilizing exemplary customer service skills.
Campus Assistant/ After School Program Coordinator
San Diego Unified School District
2006.01 - 2014.03
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Education
High School Diploma -
San Diego High School
06.2004
Skills
- Decision Making
- Negotiation
- Relationship building
- Problem-solving skills
- Strategic planning
- Financial Management
- Verbal and written communication
- Operations management
- Coordinated Entry System
- Time Management
Timeline
Housing Navigator
Equus Work Force Solutions
2023.12 - Current
Connectivity Expert
T-Mobile
2023.03 - 2024.04
Assistant Store Manager
Victra Verizon Wireless
2020.09 - 2023.03
Business Owner/Operator
Vista Marketing
2018.06 - 2020.09
Retail Sales Consultant
AT&T Mobility
2014.05 - 2017.08
Campus Assistant/ After School Program Coordinator
San Diego Unified School District
2006.01 - 2014.03
High School Diploma -
San Diego High School
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