Sherry Garcia
Los Angeles,USA
Summary
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication. Willing to join an organization that is pro-growth and where I can use my skill set to its best advantage and being a key asset to my organization.
Overview
14
14
years of professional experience
Work History
Housing Navigator
Homeless Health Care Los Angeles
02.2024 - Current
- Supported individuals and families in securing stable housing.
- Completed housing assessments and created personalized housing plans.
- Built partnerships with landlords and housing providers to expand housing options.
- Navigated housing programs like Section 8, TLS, and PSH to connect clients to resources.
- Assisted with applications, documentation, and housing interviews.
- Maintained accurate, confidential records in line with agency and HIPAA standards.
- Worked with multidisciplinary teams to provide wraparound services.
Court Interpreter
SOS International LLC
02.2023 - 02.2024
- Deliver simultaneous and consecutive interpretation in immigration court, ensuring clear communication between non-English speakers and court officials.
- Demonstrated strong listening and interpretation skills in fast-paced courtroom settings.
- Facilitated communication among legal parties using consecutive interpretation techniques.
- Bridged language gaps to improve access to justice for limited English proficient individuals.
- Supported law enforcement with interpretation during investigations, enhancing community relations.
Liaison, Customer Service
Homeless Outreach Program
10.2017 - 01.2023
- Specialized in handling client grievances and complaint resolution.
- Managed the full grievance process from intake to resolution.
- Investigated issues thoroughly to identify root causes.
- Coordinated with teams to ensure timely, effective responses.
- Monitored grievance trends and reported findings to management.
- Recommended improvements to grievance procedures for better outcomes.
Supervisor
Advanced Call Center Technologies, LLC
04.2014 - 03.2017
- Lead and motivate call center agents to meet performance goals.
- Monitor and improve call quality and customer satisfaction.
- Manage schedules and staffing to ensure smooth operations.
- Handle escalated customer issues effectively.
- Prepare performance reports and communicate updates.
- Drive process improvements and ensure policy compliance.
Administration
Advanced Call Center Technologies, LLC
01.2012 - 04.2014
- Formulated and enforced service center policies, procedures and quality assurance measures.
- Demonstrated mastery of customer service call script within specified time frames.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
Court Interpreter -
Southern California School of Interpretation
El Segundo, CA12-2022
Criminal Justice Certificate -
United Education Institute
Los Angeles, CA01.2019
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2007
Skills
- Quality Assurance
- Superior Customer Service
- Emotional intelligence
- Problem Solving
- Conflict Resolution
- Team Leadership
- Time Management
- Administration
- Organizational Skills
- Curriculum Development
- Operations management
- Decision-making capacity
- Phone Etiquette
- Resourceful
- Mediation skills
- Training & development
- Human Resources
- Type 50 WPM
- Community outreach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housing Navigator
Homeless Health Care Los Angeles
02.2024 - Current
Court Interpreter
SOS International LLC
02.2023 - 02.2024
Liaison, Customer Service
Homeless Outreach Program
10.2017 - 01.2023
Supervisor
Advanced Call Center Technologies, LLC
04.2014 - 03.2017
Administration
Advanced Call Center Technologies, LLC
01.2012 - 04.2014
Court Interpreter -
Southern California School of Interpretation
Criminal Justice Certificate -
United Education Institute
High School Diploma -
Huntington Park Senior High School
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