Michael Pagley
Kokomo,IN
Summary
Motivated, personable, restaurant and retail professional with over 20 years of experience and a successful track record of several different concepts. Talent for quickly mastering new situations and environments. Diplomatic and tactful with professionals and peers at all levels. Demonstrated history of producing positive results in guest service, sales building, cost controls, and time management. skills summary Guest Service Decision Making Quality Assurance Sales Strategy High Volume Team Management Multi Unit Planning P&L Review Cost Control Goal Setting Report Preparation
Overview
31
31
years of professional experience
Work History
General Manager
Fazoli’s System Management LLC.
07.2021 - Current
- Ensured that the restaurant daily operations were maintained at peak levels and that weekly goals were met
- Hired, trained, and developed associates to increase staffing requirements to company standards
- Assisted restaurants that were struggling by traveling and helping with operations, training, and support.
Assistant Store Manager
CVS Health
09.2018 - 07.2021
- Successfully managed the CVS in Peru, IN for 6 months while the General Manager was on a medical leave of absence
- During that period my team raised the store performance rating from a 3.2 to a 4
- Helped coordinate and support the remodel of 4 stores.
General Manager
CC Holdings, Inc
07.2017 - 09.2018
- Successfully managed 3 stores
- Coordinated and supported the opening of 1 restaurant and the purchase of a second one
- Mentored and supported new managers throughout the company.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Market Supervisor
Fazoli’s System Management LLC.
10.1995 - 07.2017
- Successfully managed 4 million dollar budget between 3 stores
- Area was ranked #3 in the entire company
- Increased sales of the Marion Fazoli’s by half a million dollars within a 5 year period
- Managed controllable costs to keep operating profit 2-3% over the company goal
- Coordinated and taught Serv Safe Classes for the entire state and the 3 surrounding states.
Education
Graduate - undefined
Ben Davis High School
Indianapolis, IN1987
Skills
- Guest Service
- Decision Making
- Sales Strategy
- Multi Unit
- Cost Control
- Quality Assurance
- High Volume
- Planning
Timeline
General Manager
Fazoli’s System Management LLC.
07.2021 - Current
Assistant Store Manager
CVS Health
09.2018 - 07.2021
General Manager
CC Holdings, Inc
07.2017 - 09.2018
Market Supervisor
Fazoli’s System Management LLC.
10.1995 - 07.2017
Graduate - undefined
Ben Davis High School