Nicole Nelms
Raleigh,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
General Manager
Cava
Raleigh, NC
03.2021 - Current
- Hired as Culinary Lead in BOH, promoted to GEM after 3 months, then promoted t0 GMIT in April, 2022
- Promoted to General Manager 12/26/2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Team Member
Zoes Kitchen
Fayetteville
10.2019 - 01.2021
- Worked in BOH and FOH, attended guest and restaurant needs
- Duties included cashier, bussing tables, grill cook, and food prep
Sales Associate
Kirklands
Fayetteville
10.2019 - 06.2020
- Part-time sales associate, cashier, and home decor specialist
- In charge of seasonal marketing, daily sales and customer service
Painter/Co-Owner
Underdog Painting
Fayetteville
06.2019 - 10.2019
- Started small painting business, specialized in small home drywall repair projects as well as overall interior wall and trim painting
Cashier
Mancini's New York Deli & Pizza
Fayetteville
07.2018 - 03.2019
- Responsibilities included taking and relaying pizza orders, making sandwiches and sides, unloading trucks and completing daily cleaning tasks.
Hostess/Server
Mikoto's Japanese Steakhouse
Fayetteville
09.2016 - 07.2018
- Hired as front of house hostess
- Duties included seating guests, organizing and booking reservations, communicating special occasions to cooks and other waitsta
- Server duties included waiting tables and completing daily and weekly cleaning tasks.
Education
Certified -
FTCC Nail Technology
10.2018
Diploma -
Seventy-First High School
06.2016
Skills
- Fluent in Spanish
- Guest service
- Team building and leading
- Quick adapting to new environments and standards
- Schedule Management
- Account Management
- Sales
- Staff Supervision
- Operations Oversight
- Quality Management
- Workflow Planning
- Inventory Control
- Staffing
- Supervision and Training
- Interpersonal Skills
- Customer Experiences
- Performance improvement
- Verbal and written communication
- Deadline-oriented
- Effective leader
- Efficient multi-tasker
- Staff training/development
- Employee scheduling
- Sales expertise
- Operations management
- Product development
- Relationship building
- Coaching and mentoring
- Project Management
Languages
Associate in Business - In the process of working on my business degree as well as certification in microsoft oce and excel
Accomplishments
- Nominated for most improved GM of the year 2023 during Cava Connect 2023
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
General Manager
Cava
03.2021 - Current
Team Member
Zoes Kitchen
10.2019 - 01.2021
Sales Associate
Kirklands
10.2019 - 06.2020
Painter/Co-Owner
Underdog Painting
06.2019 - 10.2019
Cashier
Mancini's New York Deli & Pizza
07.2018 - 03.2019
Hostess/Server
Mikoto's Japanese Steakhouse
09.2016 - 07.2018
Certified -
FTCC Nail Technology
Diploma -
Seventy-First High School