Aldrich Sheppard
Bloomfield,NJ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
6
6
years of professional experience
Work History
General Manager
Fitness International - LA Fitness
West Orange
06.2021 - Current
- Utilized effective leadership skills in hiring and developing a team of club sales professionals, resulting in the achievement of membership sales objectives.
Barista
Starbucks Coffee Company
New York, NY
09.2019 - 03.2021
- Delivered outstanding guest experiences by creating connections with guests and providing exceptional service, focusing on delivering high-quality handcrafted beverages and food throughout all operating hours.
Customer Service Representative
Planet Fitness
Hoboken, NJ
06.2019 - 11.2019
- Provided exceptional customer service by greeting members, prospective members, and guests
Customer Service Representative
Walgreens
Hoboken, NJ
01.2019 - 06.2019
- Recorded transactions on designated cash register, delivering courteous and efficient checkout service to customers.
Jewelry Consultant
Zales
Jersey City, NJ
09.2018 - 02.2019
- Supported the creation of a Customer First culture by taking ownership and control of the day to day customer traffic, line queue, and administrative duties of the store and to achieve and maintain the highest level of efficiency, safety, and security.
Education
Alabama High School Diploma -
Bibb County High School
05.2009
Skills
- Active Listening
- Leadership
- Customer Service
- Time Management
- Guest Service
- Problem Solving Skills
- Detailed Oriented
- Schedule Management
- Vendor Sourcing
- Workflow Planning
- Project Management
- Account Management
- Operations Oversight
- Service Quality Improvement
- Sales
- Advertising and marketing
- Staff Supervision
References
Available Upon Requests
Timeline
General Manager
Fitness International - LA Fitness
06.2021 - Current
Barista
Starbucks Coffee Company
09.2019 - 03.2021
Customer Service Representative
Planet Fitness
06.2019 - 11.2019
Customer Service Representative
Walgreens
01.2019 - 06.2019
Jewelry Consultant
Zales
09.2018 - 02.2019
Alabama High School Diploma -
Bibb County High School