Michael Palella
HAGAMAN
Summary
Motivated sales professional and Assistant Manager who thrives in performance-driven environments. Strong communicator with a consultative approach to selling, focused on creating value for customers while contributing to team success and operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Mattress Firm
11.2021 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Call Center Sales Representative
Spectrum
01.2018 - 10.2021
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Overcame objections using friendly, persuasive strategies.
Field Technician
Spectrum
01.2016 - 01.2018
- Repaired and updated equipment to conform to company-wide standards.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Provided training on use, troubleshooting, and calibration of equipment.
Server
Brick House Tavern + Tap
02.2015 - 01.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Psychology
Hudson Valley Community College
Troy, NY06-2016
Skills
Consultative selling
Relationship building
Closing and negotiation
Revenue growth and goal attainment
Customer service excellence
Product knowledge and solution expertise
Team leadership and training
Retail operations and inventory management
Accomplishments
Awarded Sleep Expert of the Year for outstanding product knowledge, customer service and overall sales performance. Consistently ranked in the top 5 sales performers for three consecutive years while delivering year-over-year revenue growth. Exceeded individual sales goals through a consultative, solution-focused approach that built strong customer relationships and repeat business. Demonstrated deep expertise in sleep science, mattress technology, and adjustable base systems. Maintained strong closing ratios and attachment rates on accessories and protection plans. Assisted with training new team members and supported daily store operations including inventory management and revenue tracking.
Timeline
Assistant Store Manager
Mattress Firm
11.2021 - Current
Call Center Sales Representative
Spectrum
01.2018 - 10.2021
Field Technician
Spectrum
01.2016 - 01.2018
Server
Brick House Tavern + Tap
02.2015 - 01.2016
Associate of Science - Psychology
Hudson Valley Community College