Michael Parks
Rock Island,IL
Summary
Accomplished Business owner and Sales Manager offering high performance leading development and implementation of superior sales strategy. Adept at working effectively unsupervised. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. Demonstrated expertise in team leadership and development and devoted to giving every customer a positive and memorable experience while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Independent Contractor
MPIRE Home Improvement LLC
Rock Island, IL
03.2013 - Current
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Worked independently and with other team members to decipher problems and create solutions.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Input claim information and payments into company database.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reduced loss ratios through fair and prompt processing of claims.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity.
Business Owner
EYE-ADORE Cosmetics
Davenport, IA
05.2008 - 03.2013
Account Executive/Sales Executive
Comcast Cable Company
Romeoville, IL
06.2006 - 03.2008
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased profitability within accounts by cross-selling additional products.
- Produced sales documents, finalized deals and filed records.
Support Manager
Walmart
Davenport, IA
01.2003 - 05.2006
- Recruited, hired and trained new hires to optimize profitability.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues for multiple locations.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
Associate of Arts - Business Management
Kaplan University
Illinois City, ILHigh School Diploma -
Rock Island High School
Illinois City, ILSkills
- Product Training and Placement
- Exceptional Customer Service
- Supervision & Leadership
- Reliable & Trustworthy
- Goal Oriented
- Quoting and Estimating
- Teamwork and Collaboration
- Verbal and Written Communication Proficiency
- Employee Coaching and Motivation
- Complex Problem Solving
- Budget Management
- Administration and Reporting
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Project Planning
- Advertising Expertise
Timeline
Independent Contractor
MPIRE Home Improvement LLC
03.2013 - Current
Business Owner
EYE-ADORE Cosmetics
05.2008 - 03.2013
Account Executive/Sales Executive
Comcast Cable Company
06.2006 - 03.2008
Support Manager
Walmart
01.2003 - 05.2006
Associate of Arts - Business Management
Kaplan University
High School Diploma -
Rock Island High School