Michael Pasillas
Shift Supervisor
Moreno Valley,CA
Summary
High-energy food and beverage employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
1
1
Language
8
8
years of post-secondary education
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Moreno Valley, CA
07.2015 - 08.2020
- Completed store opening and closing procedures, including setting up registers and checking products.
- Applied security, safety and loss prevention strategies during shifts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Verification Specialist
A-Check Global
Riverside, CA
01.2016 - 01.2017
- Obtained updated contact information from all subjects and verified data for accuracy.
- Accurately inputted all client and applicant information into company's computer system using Excel.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Accurately verified and recorded verification of employment and education for applicants, adhering to strict procedures per the client
Attractions Cast Member
Disneyland
Orlando, FL
02.2015 - 06.2015
- Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA 08.2010 - 05.2014
No Degree - General Education
Moreno Valley College
Moreno Valley, CA 02.2019 - 06.2023
Skills
Project Management
Cash handling expertise
Inventory control and record keeping
Employee management
Data integrity
Inbound and outbound calls
Telephone etiquette
Verbal and written communication
Collaborative relationships
Timeline
No Degree - General Education
Moreno Valley College
02.2019 - 06.2023
Verification Specialist
A-Check Global
01.2016 - 01.2017
Shift Supervisor
Starbucks
07.2015 - 08.2020
Attractions Cast Member
Disneyland
02.2015 - 06.2015
High School Diploma -
Rancho Verde High School
08.2010 - 05.2014