Michael Patane
Fort Wayne ,IN
Summary
With a proven track record at Amazon, I excel in enhancing customer satisfaction and mentoring teams towards exceptional performance. My expertise in time management and computer skills, coupled with a knack for identifying and nurturing leadership qualities, has significantly contributed to operational efficiency and the career advancement of associates.
Overview
2
2
years of professional experience
Work History
Amazon Associate
Amazon
10.2022 - 03.2025
- Increased customer satisfaction by resolving and packaging orders
- Developed and implemented strategies to increase customer satisfaction
- Established strong relationships with coworkers and managers in the departments I worked in
- Experience in waterspidering and ability to give associates work when they needed it
- Experience in processing Amazon items and hitting rate numerous times.
- Exceeding expectations by going above and beyond as a Tier 1 associate
Amazon Process Assistant
Amazon
06.2023 - 12.2023
- Mentored Tier 1 staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Collaborated with leadership to analyze staffing needs and allocate resources effectively during high-demand times.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth
- SINGLES as a Process Assistant September 1, 2023 - December 31st, 2023 I lead and supervised 25+ associates and making sure the department was operating well to get the items and packages out to the customers.
- I trained tier 1 associates that are currently tier 3 associates
- I identified associates as having leadership ability and I helped and gave a lot of associates growth and leadership advice to help them grow in their career.
- Pick to rebin experience June 1st, 2023 - September 1st I helped and led associates to packaging items and sending them down the conveyors.
- I helped build pick to rebin to help make it what it is today
- I helped and led associates to incredible rates and exceeded any other department at FWA6
- As a process assistant I helped lead and grow the associates in the department
Education
Graduated - Core 40
Carroll High School
Fort Wayne, IN05.2016
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Amazon Process Assistant
Amazon
06.2023 - 12.2023
Amazon Associate
Amazon
10.2022 - 03.2025
Graduated - Core 40
Carroll High School
Accomplishments
I got a lot of many accomplishments but one I think is very important is that there was a manager that said out of all the Process Assistant that he would choose me over all the other Process Assistant in the building and that says a lot about me and my work ethic