Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Patrie

Standish

Summary

Dynamic operations manager with a proven track record at FedEx, excelling in employee training and operational management. Enhanced customer satisfaction through strategic initiatives and effective communication. Recognized for developing onboarding programs that improved retention rates and fostered team collaboration. Adept at problem-solving and maintaining high standards of service excellence.

Overview

41
41
years of professional experience

Work History

Owner /Operations Manager

FedEx
Biddeford
09.2006 - 10.2022
  • Managed daily operations of business, including hiring and training staff.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Conducted performance reviews for employees on a regular basis.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed policies and procedures for the organization.

Store Manager

Blockbuster Video
Westbrook
08.2004 - 08.2006
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Customer Service Manager

OfficeMax
South Portland
04.1998 - 04.2004
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Recruited and trained new employees to meet job requirements.

Store Manager

Dexter shoe company
Wells
11.1984 - 04.1998
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

16 Hotel / Operations & Intelligence Specialist

United States Army
Ramstein
11.1981 - 11.1984
  • Analyzed internal communications systems for weaknesses or security gaps that could be exploited by adversaries.
  • Gathered and disseminated raw intelligence for real-time analysis and decision-making.
  • Identified potential and existing threats and vulnerabilities.
  • Conducted and supported the analysis of information operations intelligence related to military issues in specific foreign countries.
  • Encoded and Decoded NATO SECRET messages for Battalion Headquarters
  • Maintained daily communications between 10 field locations and Battalion Headquarters.
  • When in the field, I operated and maintained the Battalion's 2 1/2-ton communications vehicle to keep consistent radio contact with all Battalion assets.

Education

High School Diploma -

Lewiston High School
Lewiston, ME
05-1980

Skills

  • Effective communication
  • Operational management
  • Employee training
  • Problem solving
  • Attention to detail

References

References available upon request.

Timeline

Owner /Operations Manager

FedEx
09.2006 - 10.2022

Store Manager

Blockbuster Video
08.2004 - 08.2006

Customer Service Manager

OfficeMax
04.1998 - 04.2004

Store Manager

Dexter shoe company
11.1984 - 04.1998

16 Hotel / Operations & Intelligence Specialist

United States Army
11.1981 - 11.1984

High School Diploma -

Lewiston High School

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