Michael Payne
Melissa
Summary
Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Sales/Account Representative
US Engineered Wood INC
Hamm Lake
03.2020 - Current
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Technical Services Lead
Leupold & Stevens Inc.
Beaverton
11.2017 - 03.2020
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Tool Room Machinist
Leupold & Stevens Inc.
Beaverton
06.2014 - 11.2017
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Aligned and secured holding fixtures, cutting tools, attachments, accessories, and materials onto machine.
- Set up, adjusted, and operated basic machine tools.
- Read and interpreted blueprints to make parts according to specifications.
- Used CNC and manual equipment to perform both initial and final machining.
- Manually set up machinery, lathes and grinders.
Prototype Machinist
American Precision Industries
Hillsboro
02.2008 - 06.2014
- Used CNC and manual equipment to perform both initial and final machining.
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Manually set up machinery, lathes and grinders.
- Interpreted drawings and planed work in proper operational sequence on multi-cut jobs.
- Obtained blueprints and support materials from suppliers and engineers.
Education
Associate of Science -
Portland Community College
Portland, ORNo Degree - Machine Manufacturing
Portland Community College
Portland, ORGED -
Century High School
Hillsboro, OR06.2004
Skills
- Strategic Networking
- Account Planning and Management
- Providing Feedback
- Effective Customer Communication
- Microsoft Excel
- Customer Service and Assistance
- Event Networking
Timeline
Sales/Account Representative
US Engineered Wood INC
03.2020 - Current
Technical Services Lead
Leupold & Stevens Inc.
11.2017 - 03.2020
Tool Room Machinist
Leupold & Stevens Inc.
06.2014 - 11.2017
Prototype Machinist
American Precision Industries
02.2008 - 06.2014
Associate of Science -
Portland Community College
No Degree - Machine Manufacturing
Portland Community College
GED -
Century High School