Michael Payne
Charlotte,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
2012
2012
years of post-secondary education
Work History
General Manager
STARBUCKS COFFEE COMPANY
Fort Mill, South Carolina
04.2024 - Current
- Oversaw daily store operations and ensured compliance with company standards.
- Managed team schedules and coordinated staffing to meet customer demands.
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Fostered a positive work environment through effective team communication and support.
Assistant Store Manager
Dicks Sporing Goods
Durham, North Carolina
11.2022 - 04.2024
- Assisted in training new team members on store policies and procedures.
- Managed daily inventory levels to ensure product availability for customers.
- Facilitated effective communication between departments to streamline operations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Assistant Store Manager
Dicks Sporing Goods
New Braunfels, Texas
07.2020 - 11.2022
- Assisted in training new team members on store policies and procedures.
- Managed daily inventory levels to ensure product availability for customers.
- Facilitated effective communication between departments to streamline operations.
Assistant Store Manager
Dicks Sporing Goods
San Antonio, Texas
07.2017 - 07.2020
- Assisted in training new team members on store policies and procedures.
- Managed daily inventory levels to ensure product availability for customers.
- Facilitated effective communication between departments to streamline operations.
Head Coach
Raiders Youth Lacrosse
Austin, TX
01.2016 - 01.2018
- Developed training plans for youth athletes to enhance skills and teamwork.
- Organized practice sessions focusing on fundamental lacrosse techniques and strategies.
- Mentored assistant coaches in effective coaching methods and player engagement.
Team Leader
Dicks Sporing Goods
Austin, Texas
11.2011 - 07.2017
- Led team to improve customer service and enhance shopping experience.
- Trained staff on product knowledge and sales techniques for better performance.
Assistant Volunteer Coach
Northern High School
Durham, North Carolina
01.2008 - 06.2010
- Assisted in training and developing young athletes during practice sessions.
- Organized team schedules and communicated updates to players and parents.
- Collaborated with coaches to design effective practice plans and drills.
Education
Bachelor of Science - Counseling Sports and Performance Psychology
Arizona State University
Tempe, AZ 06.2024 - 01.2026
Associate of Arts -
Durham Technical Community College
Durham, North Carolina, NC 01.2008 - 06.2011
Northern High School
Durham, NCSome College (No Degree) - Exercise Science
Appalachian State University
Boone, NC 08.2006 - 01.2007
Skills
- Customer service
- Team leadership
- Coaching strategies
- Communication skills
- Performance assessment
- Conflict resolution
- Training development
- Leadership and team building
Timeline
Bachelor of Science - Counseling Sports and Performance Psychology
Arizona State University
06.2024 - 01.2026
General Manager
STARBUCKS COFFEE COMPANY
04.2024 - Current
Assistant Store Manager
Dicks Sporing Goods
11.2022 - 04.2024
Assistant Store Manager
Dicks Sporing Goods
07.2020 - 11.2022
Assistant Store Manager
Dicks Sporing Goods
07.2017 - 07.2020
Head Coach
Raiders Youth Lacrosse
01.2016 - 01.2018
Team Leader
Dicks Sporing Goods
11.2011 - 07.2017
Assistant Volunteer Coach
Northern High School
01.2008 - 06.2010
Associate of Arts -
Durham Technical Community College
01.2008 - 06.2011
Some College (No Degree) - Exercise Science
Appalachian State University
08.2006 - 01.2007
Northern High School