Michael Peach
Saltillo,MS
Summary
Driven professional with a proven track record in sales and customer service excellence. Expert in relationship building and upselling, demonstrated by surpassing sales targets. Skilled in data analysis and team collaboration, enhancing operational efficiency. Achieved significant improvements in client relations and production processes, showcasing a blend of hard and soft skills.
Overview
33
33
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
11.2011 - 04.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Drafted, finalized and submitted paperwork to complete sales.
Computer Operator
Lane Furniture
05.2001 - 11.2011
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
Line Supervisor
Foamex
05.1991 - 11.2000
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Actively participated in continuous improvement initiatives identifying areas of opportunity and implementing innovative solutions to drive efficiency.
- Coordinated with other supervisors within facility to manage operations between departments.
- Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
Education
Associate of Arts - Art
Northeast Community College
Booneville, MS08.1991
High School Diploma -
Saltillo High School
Saltillo, MS05.1989
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Team Collaboration
- Cash Handling
Timeline
Sales Specialist
Lowes Home Improvment
11.2011 - 04.2024
Computer Operator
Lane Furniture
05.2001 - 11.2011
Line Supervisor
Foamex
05.1991 - 11.2000
Associate of Arts - Art
Northeast Community College
High School Diploma -
Saltillo High School