MICHAEL PEIXOTO

Inside Sales Representative

Mid-City Steel

Westport, MA

03.2010 - Current

Developed strong relationships with clients to ensure repeat business.
Processed orders accurately using internal software systems.
Coordinated with logistics to ensure timely delivery of products.
Conducted market research to identify new sales opportunities.
Collaborated with team members to enhance sales strategies.
Trained new hires on company products and sales techniques.
Provided customers with product information, pricing and availability.
Followed up on pending orders and inquiries in a timely manner.
Managed customer inquiries and provided product information effectively.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Cultivated and strengthened customer relationships to drive revenue growth.
Maintained detailed records of customer interactions, orders and account status updates.
Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Negotiated prices, terms of sale and service agreement to close transactions.
Worked in conjunction with outside sales representative to maintain and grow product sales. Also have 6 years outside sales experience.
Liaised between outside sales representatives and accounts to optimize customer service.
Generated leads through cold calling potential clients.
Participated in trade shows and conventions to generate leads.
Participated in sales training and workshops to improve sales techniques and product knowledge.
Operated register, handled cash and processed credit card transactions.
Developed detailed CAD drawings for architectural and engineering projects.
Utilized AutoCAD and other design software for efficient drafting processes.
Provided technical support to other departments such as manufacturing, sales, and marketing.