Kathy Young
Summary
Detail-oriented Inside Sales Representative with extensive experience in sales processing and customer service. Recognized for accuracy in order management and a proactive approach to problem-solving, committed to fostering client satisfaction and supporting business growth.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Warehouse Direct
Des Plaines, Illinois
04.2024 - 06.2026
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Processed sales orders accurately using company's order management software.
- Developed strong relationships with clients to accurately assess needs and preferences.
- Oversaw collections process for overdue payments, improving follow-up efficiency.
- customer Service
Inside Sales Representative
Impact Networking
Bolingbrook, Illinois
09.2005 - 03.2024
- Managed customer inquiries via phone and email, ensuring timely support and enhancing customer experience.
- Built relationships with clients to understand their needs and preferences.
- Facilitated customer service interactions, resolving issues and promoting client satisfaction.
- Processed sales orders accurately using company's order management software.
- Collaborated with warehouse team to ensure order fulfillment efficiency.
- Updated customer records in the database for seamless follow-up communication.
Education
Aurora West
Aurora , ILSkills
- Sales processing
- Order processing
- Customer relationship management
- CRM
- Customer support
- Data Entry
- Sales forecasting
- Switchboard
- Order management
References
References available upon request.
Timeline
Inside Sales Representative
Warehouse Direct
04.2024 - 06.2026
Inside Sales Representative
Impact Networking
09.2005 - 03.2024
Aurora West