Michael Perales

Managed a fast paced restaurant, 2 full bars, a cafe, and full casino gaming floor in a 24 hour establishment during peak hours and weekends. My job was to innovate and administer new ideas within the bar including cocktails and contests, rewards and reprimands, and cost regulation and training. I created and organized all bar meetings and bar programs such as the new barback to bartender program. With the help of my team and administered programs, Casino Matrix F&B surpassed all sales records for the year of 2023.

• Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
• Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
• Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
• Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
• Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
• Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
• Maintained comprehensive knowledge of current industry trends to stay ahead of competition and offer exceptional experience for guests.
• Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
• Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
• Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
• Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
• Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
• Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
• Increased sales 30% annually by creating and implementing marketing plans, menus, specials and promotions.
• Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
• Generated 20% in higher ticket averages by training 25+ employees on suggestive upselling techniques.
• Closed out cash registers and prepared cashier report at close of business.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Followed strict recipes and drink measurements to minimize product used.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Enhanced team productivity through effective scheduling and task delegation.
• Followed strict recipes and drink measurements to minimize product used.
• Improved customer service rankings by resolving issues quickly and accurately.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Coordinated themed nights attracting different demographics expanding overall clientele.
• Consulted with managers to organize special events and promotions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.