MICHAEL PEREZ
Amarillo,TX
Summary
Results-driven Service & Parts Manager with a proven record of improving customer satisfaction and operational efficiency. Expertise in team collaboration, attention to detail, and effective communication.
Overview
32
32
years of professional experience
Work History
SERVICE & PARTS MANAGER
PETES CAR SMART
Amarillo, TX
08.1994 - Current
- Oversaw service operations to ensure high-quality customer experience and satisfaction.
- Managed parts inventory, optimizing stock levels and minimizing excess inventory costs.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Implemented process improvements that increased efficiency in service and parts delivery workflows.
- Analyzed service performance metrics to identify trends and drive strategic decision-making.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Collaborated with sales teams to develop promotional strategies for parts and services offerings.
- Established strong vendor relationships to enhance supply chain efficiency and reduce lead times.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
Education
No Degree -
CAPROCK HIGH SCHOOL
AMARILLOSkills
- Parts ordering
- Ordering parts
- Warranty administration
- Service scheduling
- Workshop management
- Operational efficiency
- Labor management
- Health and safety compliance
- Invoice processing
- Inventory restocking
- Returns processing
- Coordinating paperwork
- Customer service
- Improving customer satisfaction
- Decision-making
- Conflict resolution
- Team collaboration
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Excellent communication
- Professionalism
- Professional demeanor
- Reliability
Languages
Spanish
Full Professional
Timeline
SERVICE & PARTS MANAGER
PETES CAR SMART
08.1994 - Current
No Degree -
CAPROCK HIGH SCHOOL