Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Petruchik

Fort Lauderdale

Summary

Dynamic Customer Service Representative with extensive experience at Conduent, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem resolution and proficient in CRM software, I consistently deliver satisfactory outcomes while managing high-pressure situations effectively. Committed to providing exceptional service and fostering positive customer relationships.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Conduent
03.2019 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

TAXSLAYER
01.2019 - 03.2019

Customer Service Representative

MCI
09.2015 - 01.2019

Customer Service Representative

FOUNDEVER
07.2009 - 03.2015

Education

High School Diploma -

Dillard High School
2501 NW 11th St
06-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Order processing
  • Documentation
  • Customer relationship management (CRM)
  • Technical support
  • Live chat support
  • Customer education
  • Product sales
  • Sales expertise

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Conduent
03.2019 - 12.2024

Customer Service Representative

TAXSLAYER
01.2019 - 03.2019

Customer Service Representative

MCI
09.2015 - 01.2019

Customer Service Representative

FOUNDEVER
07.2009 - 03.2015

High School Diploma -

Dillard High School