Summary
Overview
Work History
Education
Skills
Core Professional Strengths
References
Timeline
Generic

Michael Pituch

Youngstown,Florida

Summary

Detail-oriented Service Technician with a proven history of testing and evaluating service options to offer quality resolutions. Completing service orders quickly while maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

4
4
years of professional experience

Work History

Service Technician

ADT Security Services
07.2021 - 01.2024
  • Trained in servicing a variety of legacy & modern ADT security systems for Residential & Small Business.
  • Experienced in maintaining and servicing CCTV cameras & DVR’s for Residential & Small Business.
  • Proficient with Google Smart Home and Z-Wave technologies.
  • Trained customers on all relevant mobile applications (Command, Pulse, Alarm.com, Google Home, etc).
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Managed inventory and reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Operated and maintained company vehicle.

Install Technician

TEKsystems, Inc. (Contract for ADT)
12.2020 - 07.2021
  • Installation of low-voltage cables for ADT Command residential security systems.
  • Mounting and installation of WiFi and CCTV cameras
  • Enabled systems and demonstrated functionality to customers.
  • Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.

IT Technician/Installer

Aaron Rich Marketing
01.2020 - 03.2020
  • Assisted techs with the installation of network cables.
  • Helped set up business and educational digital networks.
  • Used safe practices for cable installation in construction environments.
  • Installed home networks for private clients.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.

Education

Computer Systems & Information Technology -

Tom P. Haney Technical Center
05.2018

New Point Bay High
06.2014

Skills

  • Work Documentation
  • Project Oversight
  • Quality Assurance
  • Technical Support
  • Customer Service
  • Equipment Troubleshooting

Core Professional Strengths

  • Inventory Management skills
  • Accomplished at Multi-tasking
  • Superior Service Technician
  • Versed in Safe Work Practices (OSHA, PPE)
  • Ability to provide Stellar Customer Service
  • Trained in FL Statutes Chapters 489.518 & 489.5185 for Burglar & Fire Alarm Systems

References

References available upon request

Timeline

Service Technician

ADT Security Services
07.2021 - 01.2024

Install Technician

TEKsystems, Inc. (Contract for ADT)
12.2020 - 07.2021

IT Technician/Installer

Aaron Rich Marketing
01.2020 - 03.2020

Computer Systems & Information Technology -

Tom P. Haney Technical Center

New Point Bay High

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Michael Pituch